RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[Mpirons]

yep, restarting Versa, iPhone, bluetooth and wifi now 

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate several of you have replied letting us know this issue has been resolved in your end. Please note that we're still currently experiencing some issues that are impacting several features like the App Gallery and clock faces and this fix is still rolling out. 

Happy stepping! 

[Marina_81]

I just got versa yesterday. I do have the app on my phone, but won't add the versa to it and the watch just says download app on device, nothing else. Is this part of the issues going on? Aren't you guys maybe supposed to stop selling it until issue resolved?! Do I need to return it?

[onceinamemory]

I just got my versa today and after setting it up, I cannot sync anything at all. The clock face is not showing and the download just hanged. Terribly disappointed when i was so looking forward to it. 

[Staci24]

I use android and I've been experiencing this issue for about 3 days. My issues are app based with not syncing or holding connection in order to transfer music to my personal music storage.


My husband uses an iPhone and is experiencing the same issues as I am with the app.

[fregor77]

Relax, the issues started yesterday this week, don't expect anyone to stop sales due to a server issue. 

"We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates"

You can't pair your watch with the phone app? Is that correct? Have you followed the directions in the app?

Moderator Edit: Format.

[Staci24]

I gave permissions to send notifications and everything. I had no problems about 4-5 days ago with getting notifications, calls, etc. Now it won't at least show me that I have a call. Idk about messages yet.

[Marina_81]

Yes. Not a first time user..

[Staci24]

Mine and my husband's watch issues started like 4 days ago. Not just yesterday. Haven't been able to get calls, transfer music or anything. I've seen that some people are stating that it is working now. I'll have to try mine later today to see if it is any better. I was really looking forward to put music on for when I workout. If it doesn' get cleared up soon (if it hasn't already), I'm going to have to take them both back. I only habe 30 days to return for any issues and I bought it on the 16th.

[fregor77]

Ok, hard to tell from your post 

See the banner on top of this thread. Probably related to your issue.

[Staci24]

Yeah I know. I'm just crossing finers that it will be fixed b4 the 30days are up lol.

[jacmilazzo]

Yes, I was having those issues starting Mon. evening.  All issues were finally resolved yesterday, Tues. at about 4:30 - 5:00 pm.  So far so good.  I'm not tempting fate, sticking with the original clock face for now.  I'm almost afraid to try adding music, LOL.

[Staci24]

Haha, I know what you mean but I rather know that everything works than not to use what I paid for lol. 

I'll be trying the music here in an hour or so.

[CycleTrev]

All these fixes cover the syncing issues with heart rate? The issue is heart rate on the Versa is listing 20 to 50% higher than actual heart rate.

[lavvono]

Sent from Yahoo Mail on Android

[Gabygabs27]

I've tried every troubleshoot and suggestion within almost every post related to syncing problems. I have a Huawei P20 Lite and it seems incredible for me to see a product that was supposedly developed by Pebble staff, to have something as a "supported devices" list (that hasn't even been updated in a while). I'm still waiting for a proper response by a customer service clerk, with a real solution that is not only uninstalling and reinstalling the app, restarting my phone and my watch, or unpairing other Bluetooth devices. This is frustrating as the watch is worth almost 200 dollars. To have a watch to only show the time, date and steps, I would have bought a kiddie watch from a Happy Meal, idk.

[mycelt]

Hi, Clock and app finally working. But I do t get calendar, messages and call notifications. How do I set them up? I’m first time Fitbit (versa) user. I’m syncing it with iphone.
Thank you.

Sent from my iPhone

[AliceStat]

Alexjade, I was able to get on the clock faces last night and it worked
fine. Installed a new face and it seems to be working fine.

[Granger2006]

I was able to finally change my clock face yesterday around 4:30pm CDT.  However, I'm not able to make any edits to the clock face settings, nor has my Versa synced since 9:04pm CDT last night. Says fitbit.com is down for maintenance? 

[SunsetRunner]

my device still won't sync properly, and now a new issue has surfaced. My clock is behind by -12 hours. I'm in GMT +1 (BST)

I've checked my timezone in the fitbit app and it's correct, this is very frustrating. Tried rebooting the phone and re-syncing which has had no effect