RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[CrabPops]

Sounds rough

glad we can adress it

[Nicola_grec]

Now anoter broblem dooms up , 

no watchfaces and apps , in the Appstore . 

[LZeeW]

@Martijnhiss  I have flagged this thread for urgent moderator attention. 

[TamTortola]

Trying to load music onto my fitbit versa, I made sure to be connected to the same wifi as my laptop, however when I click media, it keeps giving me the same error. "There was a problem communicating with the Fitbit Server. Please try again later". I just want to add music to my versa, anyone have any suggestions?

[Martijnhiss]

thanks

[Nicola_grec]

Same problem , to get My watchface back i restartet My versa , 

but on the fitbit Appstore , no watchface and apps .

fitbit must fix the problem very fast . 

[whalesnot]

Same here. The Versa had no problems loading faces and apps from the beginning. Just today suddenly unable to load faces or apps.

I tried resetting and rebooting everything, deleting and reinstalling the app. I have not done a factory reset on the Fitbit. Kind of a pain. 

What changed?

[IonLake]

Update:  Just received this email from tech support.

Thank you for reaching out to us regarding the clock error on your Fitbit Versa. 

Your case has been forwarded towards our Specialized Versa Team and we would like to help you with this situation. At this moment we would like to request your assistance to look into the situation. Could you please reply to this email with one screenshot of the errors that you get in the Fitbit App and also could you please attach a picture of the tracker if there is any error in the display of this?

We really appreciate your help in this matter and we are looking forward to your reply. 

My Reply:

Thanks for the email.  My clockface on the versa after setting it up from out of box condition and from a factory reset says, CLOCK ERROR Go to the Fitbit mobile app and try another clock. 

I have no apps installed on the Fitbit and no clockface. 

Attached is a screenshot of using the app. When I click the choose a clockface button a blank screen pops up and obscured the back arrow on the app. It seems like it’s a server problem. 

I'll update this thread if I learn more.  Be patient.  Put your frustration into your exercise to burn it out of you.  

[Carrieyu92]

Me too. I just bought my versa today, I can't even use it functionally. It says "Clock error, go to the fitbit mobile app and try another clock"

[LZeeW]

@Leike  I have flagged this issue to get urgent Moderator attention.

[klfrehe]

I was able to install one when i first got it after SEVERAL attempts.   Now that one has expired and i can't change itay all.   My lovely new watch had a great big "24 hour trial over " message that i can't change.    I hate this watch so far.   

[Ppearl]

I am also having the same problem. Rebooting does not help. No clock faces showing on the fitbit app.

[SunsetRunner]

I have the same issue.  The apps page is blank.

[Carrieyu92]

Me too. I just bought my versa today, I can't even use it functionally. It says "Clock error, go to the fitbit mobile app and try another clock" I tried both Iphone app and andriod fitbit app. Both cannot work.

[john555555555]

Same here. 

[CrabPops]

For sure. I got my fit bit 4 days ago and this problem only happend today. 

[Carrieyu92]

That's the solution I like.

[GordonB00]

Im experiencing exactly the same!

[CrabPops]

How many are you are using iOS or android? Let’s see if we can sift through

im using iOS 

[mustafadeel]

Just wanted to confirm that I am also having the exact same issue. Thank you for keeping us posted