RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[Morgan2201]

I have the same problem, at this point it’s expensive piece of garbage 

[FirstTimeVersa]

having similar problem. Just finished setup. No clock coming up, no apps. Even the fitbit app on mobile is showing no clocks and apps

[kzappa]

I am having the same error message while trying to add music to my Ionic.

[Somers]

Oh so your fitbit worked ok for three days? So it's probably the app...? I
only just opened mine 😞 really disappointed...

[Somers]

I'm using android.. 

[Martijnhiss]

thank you. We will wait and see

[Karen30]

I have the same issue aswell 

[Ppearl]

I am also using ios.

[FirstTimeVersa]

same problem. Using android

[Tiltahorse]

iOS x10 is what I’m using 

[Terin]

Using iOS as well

[Foreigners]

I've done everything you've said except the factory reset. Waiting to get near to a charger to try that.

So it seems that that this is a problem only starter today?

Fitbit please respond.

[HoodieQueen7]

WTAF.

$200 for a Versa and all I want to do is threw it into a garbage disposal. I am being reminded as to why I was so anti-fitbit.

[DJO65]

Same here .. reinstalled twice!! 

[LS643]

My wife and I are working on Android and having this issue. It was working Sunday night.

[dlgiltner]

Brand new Versa, same problems, Android phone

[CrabPops]

They really need to jump on this. I think it is a problem with the app because Mines been working fine up until this point. I’ve done all proper troubleshooting and still nothing. Maybe a new Fitbit app update will fix it? Not sure. Well have to wait and see😒

[dianeofarcadia]

That is what I have too. Seriously regretting this purchase. I may end up returning it. 

[Fatsodubmo]

1st fitbit.  So far unimpressed.

[SunsetRunner]

Bought mine yesterday, got this issue today. Android. Extremely disappointed.

And as others have mentioned, wth do we need to sync a clock face, why not load in into the clock and load it from there?

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