RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[dianeofarcadia]

That is exactly how I feel. May end up returning this.

[Jgilk1]

Factory reset didn't help with mine... since the apps aren't available the ones I had before can't be reinstalled... So advise against the reset if you have alarms and stuff installed

I have alsoarestarted phone and watch, lso Uninsalled the app, clearing app data, app cache... Nothing on our ends... 

[Suziizaz]

Dont panic too much, its likely not the Versa thats necessarily the problem, the Ionic fitbit watch with the clockface as well has been having the exact same issue, as well as the apps. Having trouble with server connection is what a few fitbit 'IT' people have said so far. Its just such a shame that it has effected the release of the Versa. Very poor timing.

[kazza6460]

Phew, I thought it was just me. What with this and my GPS issues I’ve almost had it with this!!

[Bid855]

Ditto.  Weather does not update either.

[OddWolves]

Having the same issue as well. Hopefully there's a solution to it soon.

[Yagarma]

Yes, I agree, that we should not panic and be optimistic.

This problem will be not forever. 

This forum is for informing about problems, so that the developers could fix the problem, 

but it is not for scolding... 

[jwrichte09]

Just got my fitbit versa today and the setup took forever because I was trying to figure out why i was only getting "Clock Error" on the face. Totally useless device at the moment.

[Wendy3009]

Tried everything you said and the watch itself has a Clock Error message and on the app nothing happens when I try to select the clock face. I’ve turned everything off and on; the watch, phone, wifi, Bluetooth. I’ve also reinstalled the app. This is very very frustrating for a new purchase of what should be an exciting and reliable product!

[anhkick]

still un-solved.

[hotdogster]

Having same issue. What a pain!

[sribe]

Coming from a technical background it seems like there are server issues with the amount of people attempting to access the server(s) responsible for clock faces and apps. While it's annoying that I just bought this watch and I can't access these parts I'm also recognising that some things can't be tested 100% and some problems can't be seen. I'm sure this will be resolved soon.

[Wendy3009]

Not for scolding? I am not a child and I am entitled to express disappointment about a product on the community forum for that product. I hope you are not an employee of Fitbit. 

[kristinmcoppens]

Having the same issue. 

[SunnyBoston]

It was working fine till yesterday.  I changed a lot of clock faces. Issues arises since this morning. Seems like Fitbit clock face app is down.

[Iliyana]

i could last night, but not today. hope it’s just a glitch with their store. 

[Jtolley90]

I have the same problem. I called fitbit yesterday and it was on their end. The lady helped me get it working. I finally was able to choose a clock and download apps. It comes up periodically then goes back down. I really hope they get this issue resolved soon! 

[PhotoGuyAlan]

I’m having the same issue.  Noticed it yesterday as well.  I reset my Ionic, uninstalled and reinstalled the FitBit app, and it still shows a message to pick a clock face for my undefined.  Sync is working fine, just not the Dashboard clock faces or apps.

[Tazhoag]

Everything worked for the last week but starting yesterday I had this problem. When I got home on WiFi with my Versa in the charger it seemed to be able to access watchfaces and apps. It worked fine till I got back on cellular again. 

[ac964]

Same issue 😡