RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

---

Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[nikoletakass]

I can the topic error clock as solved. But all the messages I have read doesn't end to a sokutisojust the problem. 

How can I fix my versa ?? Clock error with red letters.

[Tregeo]

Just tried to set up a new Versa. ‘Clock error’ - very disappointed! Will give them 48-hrs before returning it for a refund.

[Sargedog]

I hear that. My Ionic is pretty useless now. Thanks and good luck.

[duane36]

Same problem for me. It would be nice if their on line tech support people would start with that instead of going through a series of time wasting steps.

[hotdogster]

There is no solution yet. The guy who "solved" this thread hasn't.

[Wendy3009]

Did they give an indication of when it will be fixed?

[RodBos]

The same issue has been raised on the Ionic forums so this is not likely Versa specific. Likely a server issue that will be rectified by Fitbit at some point.

[Adelevenic]

Thank god it wasn’t only me. I thought there was some error with my versa which I jz bought it yesterday. Let’s hope this error will be solved soon. 

[Codymc]

No I don’t see your post. What’s it say?

[Iliyana]

Don’t think the issues are with the devices. I’m using an iPhone8 so it seems all are impacted iOS and Android. 

[Rowethren]

---

@Nicola_grec wrote:

Now anoter broblem dooms up , 

no watchfaces and apps , in the Appstore . 

---

Mine has done the exact same... It just shows as undefined in the clock and app store. I spoke to support and after an hour they said to exchange it for a new one which I am trying. 

Although, I still get all the sync issues with my Oneplus 3T as well which I bet won't be fixed for ages. I got an email from support today and they said they are aware and a fix is in the works but they couldn't give a date... 

[dianeofarcadia]

---

@Wendy3009 wrote:

Did they give an indication of when it will be fixed?

---

Last support chat (about an hour ago) suggested I check back tomorrow when asking for a time frame on when the issue will be resolved. 😕

[TKCMuzzer]

When its something server related these things usually take a few hours to resolve. They have to get to the route of the issue before rolling out any fixes.  The watches and apps are still syncing with each other so your stats are all being tracked. 

I imagine it will all be up again quite soon.

[Tusutiya.Fe]

I've been having the same problem since yesterday !!! Disappointed, how can they launch a clock with so many system problems, should not they have solved this before we buy ???

[GySgt_Seidell]

Hello Folks,

Sorry your having a problem!  From what “I” can tell, this isn’t a Versa problem.  I know Fitbit is working to fix this quickly and we’ll get past this. Thanks!

[nikoletakass]

So what should I do?? It means that my Fitbit is not good or happens to
everyone? I should change my clock or it happens with all of them??

[Tungteeya]

My siblings and I bought the Versa for my father for his birthday. This morning, He said he’s having similar issues the clock face. What should he do? I suggested call Fitbit, but what have other done? What is Fitbit saying and doing?

[katpolz1]

😕😕😢:megaphone:

[GySgt_Seidell]

Good Morning Folks,

Sorry your having a problem!  From what “I” can tell, this isn’t a Versa problem.  I know Fitbit is working to fix this quickly and we’ll get past this. Thanks!

[Wendy3009]

From what I can gather it is a server problem with Fitbit. Hopefully we will know more by morning.