RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[Heather-S]

Still nothing.  I've tried it on Wi-Fi, on cellular data, closing the app, hard resetting my phone, and I've got the Ionic on the charger too.  Still not able to see the clocks inside the app.  

[renisel]

Almost exactly the same situation here.  I got mine last Friday, and everything was fine.  Then it didn't log my sleep Saturday night.  I changed my clock face yesterday, not realizing that the face I chose would require payment after 24 hours.  Now I have no clock face, and I can't change it.  I'm an engineer and understand that things go wrong, but this kind of disruption to the basic functionality simply shouldn't happen; it sounds like this has been an issue for a full day now.  It's not a good sign, and it has me debating returning this thing even if it gets fixed in the near future.

[GySgt_Seidell]

Good Morning @HoodieQueen7,

Welcome and sorry your having a problem!  From what “I” can tell, this isn’t a Versa problem.  I know Fitbit is working to fix this quickly and we’ll get past this. Thanks!

[Winenurse]

Just got mine.... All set up. Decided I didn't want to keep the watch face I picked out. When I get to the "select face" on the app, it's blank.....no faces to choose from. Help!

[virgogirl0920]

I think we should all hang tight while the bugs for this device are worked out.  I was able to pick a watch face yesterday when I bought my device. And now I can't which we all now know is a back end problem.  Instead of getting angry after one days use, give it some time and hopefully the issue will be fixed.  

[monekamo]

Yea I just bought mine yesterday and I have an android. Same problem. This sucks. I'm thinking i should return it. This is the second fitbit I have had issues with. Beginning to think Fitbit is not for me and I just purchased the scale. That may be going back too. I had high hopes for this product. 😞

[JonathonBarton]

It's not the device - it's the service. As I said on Page 1 - my Ionic has the same problem, so it's NOT that the Versa has "bugs" or "flaws". I suspect it's because everyone wanted a Versa, they sold out *everywhere* in 2 days, and now (2 days later) everyone got their Versa and crushed Fitbit's App and Watchface servers. 😃

[Kathleenld]

Same thing with me.  It was working yesterday.

[dlauron]

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@Jgilk1 wrote:

After setting up my brand new versa I chose to try out a lignite watch face (24 hour trial) that expired tonight so I went and purchased the face And it appears that all the apps and watch faces are failing to load in the app (both on my as well as the wife's note 8's it won't load)...

Is this just an issue with both mine And my wife's Fitbit apps/phones or is this community wide? If it is a known issue any idea on time of repair?

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I am having the same problem.   It just started last night, so I assume it's something on their end?  I hope it's fixed quickly.

[annie_mitch]

Ditto - I'm stuck on a really naff pink one and I can't wait to be able to change it. Least my Versa still seems to be working ok otherwise. It is frustrating but it's a new product so there are bound to be a few hiccups I guess.

[pam202]

Just a Luck!  like this noon, lucky! I got in the app and got a clockface...otherwise I will stuck on the setup with " error on clock......"

The problem happened from yesterday but no any Fitbit support let us know what happen.  It is not only happening in iOS it also happening in Android.  Everyone is asking about this problem and some are new owner plently of them want to return the watch!

[Filipeandrade]

The same problem with my versa fitbit. Some watch apps, Google Maps and weather, do not work because of this problem.

[bapsi]

Same. This is excruciating 

[Nitincito]

I had really hard time setting up my Versa. Now nothing is loading in the app, neither the faces nor the apps. 

I reached out to Fitbit support but no luck.

[michlynnf]

same issue.  was working yesterday now all apps are blank. 

[Tedisa]

@JonathonBarton I totally agree with you...so you can't pick a watchface...everything else is working fine(well at least for me it is)...it is a fitness tracker after all and is not limited to the Versa as you've said and a few others have said as well. Be easy everybody it will be fixed soon

[William_PR]

I just spoke to the Fitbit Techs online and they are having problems with the fitbit app store, they are trying to resolve the issue as quickly as possible but i have seen many more problems with the app every time they do an update.

[DCMom2]

Started with sync problem yesterday. Now blank apps. Good thing I kept my alta. 

Is there a way to escalate problem? Fitbit execs must be feeling it too.

[William_PR]

I just spoke to the Fitbit Techs online and they are having problems with the fitbit app store, they are trying to resolve the issue as quickly as possible but i have seen many more problems with the app every time they do an update.

[William_PR]

I just spoke to the Fitbit Techs online and they are having problems with the fitbit app store, they are trying to resolve the issue as quickly as possible but i have seen many more problems with the app every time they do an update.