RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[Wendy3009]

I can’t wait to see the “naff pink one”! 🙂

[kdnurs]

I plan to take my Versa back as well if not fixed by end of today.  Almost 300.00 spent for a product that doesn't work is insane and just plain WRONG!!!

[Foreigners]

Well I'm not an official but:I would say the previous reply makes too much sense. This error should be community wide and fixed quickly. I dont think return would be a good decision for this error.
This glitch should not be related to our watches or the fitbit application itself. I would say maybe the watch face and apps server for Fitbit versa has been down since the earliest hours of today.Thanks for giving so much ideas everybody.  Keep calm and wait for update 🙂


Sent from my Samsung Galaxy smartphone.

[Dimi123]

This is not working 🤬

[GiannIonic]

Same issue here on the Ionic all the faults are the same as you guys hopefully its just a bug

[katiemaschka]

I just got the new FitBit Versa today and I am SO SO frustrated that the clock face is not working. I just read all of the issues (which some say solved and are NOT solved) and I did a troubleshooting chat TWICE to see if I could get this fixed.  It seems to be an error on the FitBit side.  Seems that this started happening YESTERDAY and it is still not resolved.  I ended up getting this instead of the Apple Watch I originally bought and now I am thinking I made a HORRIBLE mistake.  Get your stuff together FITBIT!

[katiemaschka]

This is not SOLVED so why does it say issue solved.  LIE!

[katiemaschka]

THANK-YOU!!!  UGH!

[laxrun]

I have had the watch since the 16th, and I have never had any issues with this feature. I believe it is an app glitch. I'm sure they will have it fixed relatively quickly!

[PROUD-PSW]

Just to let everyone know, that I spoke with customer service concerning all of our issues with the Versa, and that the aps not loading or working... She informed me that all technicians are currently working hard on this concern, unfortunately there is no time on when aps will start to work, they are asking us to be patient, she did ask me to send out her apolazise to all, she is upset herself that we all spent good money on this new Versa product which we cannot use... she did advise to try every so often to see if phone aps are up and running, if not to continue trying... they do not have a set time on when it will be fully functional..... Hope this helps guys, here is customer care contact number 1-877-623-4997

[Karyzma33]

I'm using android. Same problem. So frustrating! It's made the watch unusable. How can they release a product that is so defective. Don't they have testers for things like this? 

[MarMarine]

Same issue here

[JonathonBarton]

Because a Known Issue with Communication from Fitbit about it being a problem on Fitbit's end that they're working to resolve, and not a problem with your device is SOLVED.

The Solution is "Just wait - it'll start working again soon."

[AmirolMisli]

Just received my Ionic today from the mail. Same deal in having the Clock error and no apps available in the phone app. Hope they manage to fix it soon..

[Llopez]

I’ve been having the same problem and I also have issues getting text message notifications. I’m really annoyed.

[katiemaschka]

Soon? Really? Looking at the forums I am not confident

Get Outlook for iOS

[KrisJay]

My new versa is able to connect to wifi (show's up as 'connected' on my app under the name of my network) but won't maintain the connection. 

I'll successfully connect to the network through the app, go to try to change the clock face or apps and then nothing will load - says it's not connected to the network. 

I've tried: restarting it, turning bluetooth on/off, shutting it down, re-installing/re-setting up the watch, battery is over 25%, watch is on the charging dock (I also tried it off the dock).... nothing's working. 

Any chance someone sees what I'm doing wrong?

Thanks!

[JonathonBarton]

😃 

It's not just you. It's down for everyone. It's a problem on the Fitbit server side. It'll be back soon. 

[Prasad1337]

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@JonathonBarton wrote:

😃 

It's not just you. It's down for everyone. It's a problem on the Fitbit server side. It'll be back soon. 

I find that after shelling out $250, waiting around for what is an activity motivation device, to be highly counter productive. I'm headed to UPS, returning it right now..

[DtownST]

No settings on my versa