RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[BLUETONGUE]

I hope this gets a permanant fix for the versa.It seems fitbit has neen having this problem with other models for years.

[dianeofarcadia]

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@VersaSpecialEdi wrote:

Trying to be patient!  Hopefully there will be better clock face options once they fix this server issue 😂

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That is how I am feeling. I have been online searching different products in the thought of returning mine but overall I can not seem to find one that has all the features I want that Versa is offering. It is still very! frustrating that this is happening. Hopefully this is a one time glitch in the system. (I have until mid May to return my device if it keeps happening). 

[PROUD-PSW]

Sorry forgot to add the customer care number, here it is... 1-877-623-4997

[Yvette-NS]

I too have thought of returning it. I’ve tossed around the idea of a Garmin but they don’t have as many features from what I saw.

Sent from my iPhone

[PROUD-PSW]

She did inform me they are doing their best to reply to all emails and so forth with everyones concern... yes an explanation would be great for sure... call customer service, she did answer allot of my questions and concerns.. 1-877-623-4997

[KrisJay]

Thanks for the reply - I'll try again in a few days 🙂 Hopefully that's the only issue.

[hrm294ever]

I just received my Versa and I'm having similar problems getting it to set up.  I have tried all of the recommendations regarding restarting the Fitbit, my iPhone, deleting and re downloading the app again, etc.  Nothing is working.  The set up is stuck on the screen saying "connecting to tracker."  Needless to say,  I am completely frustrated after working on this for over an hour, and I'm ready to return it.  Exactly how long should it be saying "connecting to tracker"?  Should't the Fitbit show up in my bluetooth devices right away?  It doesn't, and I'm not sure if that's an issue with the this particular Fitbit (meaning, mine is bad), or if it won't show up as a bluetooth connected device after the setup completes.  In any case, I'm seriously ready to return and by an Apple Watch unless there is some magic fix.  The lower cost compared to an Apple Watch doesn't appear to be worth it for all of this aggravation. 😞

[Sandragirl]

Have spent the last hour trying to set this up without success.  Will send this back if this cannot be remedied.

[Mariamcw91]

Thats what mine says ive just got mine all that money for it not to work im not impressd 

[Maymie]

Samsung Gear Fit2 Pro may be worth checking out

[Karen30]

I'm waiting on an email back from Fitbit as to when they are going to have
it fixed

[cephal0pod]

Will likely return tomorrow if this is not fixed. It's a lot of money for something I've had - and hasn't worked as expected - for a full 24 hours!

[Karen30]

No iv set it up iv just not got the clock bit was working fine yesterday

[felixwonders]

That's why it would be much better if they posted an official announcement on the site or something. I'm sure they don't want everybody starting to call and mailing them and having to reply on every single message separately.

[Yvette-NS]

Where did you buy yours from ?

Sent from my iPhone

[Mariamcw91]

Ive just got my new fitbit versa and it wont let me use it as i can get the clocks to work or anything to work on the App i verry angry all that money i should of got an iwatch 

[katiemaschka]

Walmart

Get Outlook for iOS

[craigk4]

Did the same. I think maybe their server is overloaded by all of the new Versa owners testing new clock faces 8-)

[SunsetRunner]

Same issue for me too. 

[dsanche3]

I bought my versa brand new yesterday and can't set it up because apps and clock faces won' t load. Can't even set up the weather on my watch. If they don't fix it soon I will be returning mine as well.