RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

---

Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[namtrab]

WiFi actually does very little with the Versa. The reason it won't maintain a WiFi connection is because WiFi only activates when something calls for it (such as, loading music onto Versa). When WiFi is not currently being used, it will disable. So no need to try and make it keep a WiFi connection. It doesn't need to.

As far as the message that you're seeing about not being connected to the network...I'm going to take a shot in the dark here and say that this message doesn't mean YOUR network specifically. I think it's referring to the entirety of the network connection (Versa, all the way to Fitbit's servers). And with the problem that Fitbit is having with their servers right now, that may be why you are getting this message.

I'd say, wait until Fitbit gets their server issues solved, and then see how things go for you. 🙂

[blu-steel]

There is a system wide error on the fitbit server so just be patient. I have an Iwatch and havent used it since I got the Ionic. Apple watch is overrated and is not a very good fitness tracker at all. 

[PROUD-PSW]

Exactly what I metioned to the customer rep, that someone should post something on here to make us all aware of the situations... now will they do it? Who knows, lol

[TempestFire]

@PROUD-PSW The pink banner is on at the top of the web page "We are working to resolve an issue affecting device functionality, including syncing, setup/firmware updates, and downloading apps/clock faces from the App Gallery. Thank you for your patience while we work to get this resolved quickly!"

[swex]

Chatted with FitBit customer support. Confirmed server issue on their end! Working feverishly to fix. They know it is affecting ALL USERS!

[SunsetRunner]

Same issue here. Regretting my "upgrade" from Pebble as I can't even tell the time now! :0)

[Ishrogh]

So they finally admit there's a problem

[Darkturtle]

Android .fitb Fihas a notice up saying having issues.  Working on it.

[RoRo1234]

While can’t I change clock face anymore??? Saying undefined

[namtrab]

And no idea as to a time table is a real problem. Even if they honestly thought it may take a couple days to fix, I would find this rather ridiculous, but at least we'd have an idea...and I could wait that long. Not HAPPY to wait that long, but it's doable.

So, what if it takes 2 weeks to fix? They could come back with "But we never gave a time table". And if it takes that long to fix this, Versa will go right back to Fitbit. I love the device, but they need to tackle this head-on, no exceptions. People JUST spent a lot of money for this new device, and right now there is a serious problem. If this happened 2 years down the road, that's a little bit of a different story. People JUST got these.

I feel bad for the people that just bought Versa within the last 24 hours-ish, and can't set up anything. At least I've had mine for a week or so, so mine is set up and running. Can't access apps and faces, but at least it's working for what I have at the moment. Still not acceptable, but at least it functions.

[Tansis]

I preordered the Versa watch and had no issues with the clock and Apps on the Fitbit App. This morning I noticed the same issues as you. The Fitbit server connection error appears when I try to go to Media. I found a message from Fitbit stating that they are aware of the problem. They are working to fix the problem. I'm still waiting for the fix.  

[swex]

See BANNER ON TOP OF PAGE

We are working to resolve an issue affecting device functionality, including syncing, setup/firmware updates, and downloading apps/clock faces from the App Gallery. Thank you for your patience while we work to get this resolved quickly!

[Ron804]

Does anyone know how long before they fix the problem with the Fitbit versa

[felixwonders]

And now fingers crossed they will manage to fix this. Good thing I am with Fitbit (and rather happy) since nearly 4 years. I do expect a lot from the Versa experience. Thumbs up!

[Abrunasso]

I have turned off the automatic syncing and only sync it to my phone at night. This has resolved it for me, even with the heart rate monitor on. I still get the notifications from my phone and rhythm g seems to be working the same, it just doesn’t upload all the data to my phone until I open the app.

Let me know if this makes a difference for you!

❤️,
Alison Brunasso

[SunsetRunner]

What problem? Can you be a bit more specific?

[kdnurs]

I was on the chat for a good while this morning with no positive results. I have only had my Versa 4 days and day 3 yesterday I lost use of my watch. I tried several times on my own to resolve this to no avail. This time tomorrow if it’s not straight ... my husband says he getting his money back 👀

Sent from my iPhone

[SunsetRunner]

Known issue and Fitbit is working on it.

[DonMohsin]

Having similar issues. Bought my versa yesterday. 

Initially, syncing went fine and I changed out clock faces. Now, no notifications are showing up and the app store doesn't load or says no internet. Basic functionality is working but nothing much beyond that.

[swex]

KNOWN FITBIT ISSUE
"We are working to resolve an issue affecting device functionality, including syncing, setup/firmware updates, and downloading apps/clock faces from the App Gallery. Thank you for your patience while we work to get this resolved quickly!"