RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[FBUser001]

My notifications were originally coming thru to the Versa but then they
stopped. Although I tried uninstalling, reinstalling, impairing and then
pairing.... it didn't work. But today Fitbit announced they fixed the
issue. I did everything a couple more times and it's now working. So,
what I did was....unpair the Versa. Uninstall Fitbit app.... reinstall
Fitbit app. Pair the Versa again and check to make sure that all
notifications were enabled. Now it's working.

[FBUser001]

Notification issues syncing tothe Versa.

[FBUser001]

Thanks.  Sorry.... was unaware. 

[albertofiles]

Hi, I'm using a Huawei P10 for my Ionic for more than 2 months now. It takes a few retries in syncing before, but otherwise it gets done and I had no problems with the notifications. Then I had this problem syncing for the past 2 days, I already followed your advice in uninstalling/resetting the watch etc. Now I can't connect it to my phone, making it even worse. All my apps are gone, and I cant even access the settings to reset or turn off the watch.

[lexi83]

This is the versa group but the ionic is similar are there any buttons on the side of the watch that allows you to restart the watch. On the verse it’s the power button on the left and the lower right button on the right 

[albertofiles]

Yes, thank you. I already did that too. I unpaired the watch, now I can't connect to it. I'll just try and try again, I suppose.

[lexi83]

Might be worth contacting Fitbit directly. Seems you have to be firm to get things sorted. Hope you get it sorted 

[FBUser001]

I would suggest trying again.  I did it numerous times before it  worked properly again.  If it still isn't working. Call Fitbit for assistance. 

[FBUser001]

My apologies to everyone in the thread.  It's my first time posting here and I thought I was replying individually.  Thanks for clarifying.  Much appreciated.  

[arlened1019]

Hi, I am still having sync issues, what should I do?

[AradiaRue]

I am officially done! I had enough, I tried for 3 days straight to set up this Versa and no luck at all, was able to add the Fitbit to my account but never able to download the firmware update that is apparently required to even get a watch face so you can even be able to use the darn thing! so it is going back to the store today and I will stick with my Fitbit Alta HR and look into a different brand of tracker that will be able to provide the functions that I am looking for! Shame on you Fitbit for putting out a product before it has been fully tested! these gadgets cost a lot of money and when we purchase them, we expect them to work for us!

[Gabygabs27]

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@arlened1019 wrote:

Hi, I am still having sync issues, what should I do?

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Hi! I was having a lot of syncing issues as well as notifications failures. Please try this method if you use Android:

1. Uncheck Bluetooth Scanning at your Location Settings with your phone.

2. Unpair your Versa at Bluetooth settings.

3. Turn off your Bluetooth.

4. Disable all notifications from Fitbit App.

5. Log out from Fitbit App.

6. Restart your Versa and your phone.

7. Turn on Bluetooth from your phone.

8. Open the Fitbit App and log in.

9. Check if it syncs.

10. Enable all your notifications.

Syncing and notifications still fail sometimes but most of the time, my Versa and phone work. Any time this happens, I just go through all the steps again.

Hope it works! I was about to return my Versa.

[Tkc218fit]

My versa is still not syncing. I read that you fixed something. Is there an update for the app I need to download. 

[cazspence]

Mine is still not syncing either. Not since 16.00 yesterday. But it’s not just my versa. My charge 2 hasn’t synced and won’t connect with the app either. 

[Sandflea925]

This issue has not been corrected. The versa will not connect to the app.

[Tkc218fit]

I see you have updated the syncing problem. Do I need to update something on my phone so my versa will sync 

[JMUJeep]

My Versa isn't syncing properly/consistently with my Motorola Droid Turbo. After chatting with tech support twice I was finally able to get it to pair with the Droid Turbo (after having to use an iPhone, which did download/install the update on the watch, for the initial setup/adding the device to my fitbit account) and it was syncing/sending notifications for about an hour but has now stopped. Best I can tell there must be some kind of an issue with the watch/app and android devices. I have uninstalled and reinstalled the app with no change in syncing/notifications. I see posted all over the fitbit site that the issues affecting the Versa have been resolved but clearly they have not. Is there any hope that the Versa will work consistently with an android device or should I just plan to pack it up and send it back?

[IonLake]

Talked to tech support last night. Had to do another (3rd) factory reset.  Turn off blutooth, delete Versa from app, and restart app.  Then add versa, setup Wi-Fi and re-Download everything to get it working.  Yes, it’s a ballache but the outage essentially corrupted the device.  It’s now all working as designed.  Controls my music on the iPhone, world clock, calculator, weather, flashlight, and maps as it says on the box.  Great product.  I encourage you to not give up on it!

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

Please note that the issue we experienced a couple days ago that was affecting syncing on the Fitbit Versa has already been resolved. If you're still experiencing syncing issues, I would like to suggest you to check the following:

• Restart your Versa (if you haven't done it yet) by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen.
• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

@Tkc218fit, don't worry, you don't need to update anything in the app or the Versa. 

@JMUJeep, I appreciate you have already contacted our Support Team and for letting me know the troubleshooting steps you've already tried in hopes to resolve the Notification issues you're currently experiencing with your Motolora Droid Turbo. At this moment I would like to suggest you to check @MarreFitbit's tips and troubleshooting post that has been proven to be very helpful for many members of the Community.

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[awranic]

Great mine is working now.