RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[SunriseRun480]

NO RED NO MESSAGE.   Epic fail product.  Mine is going BACK.

[Uniquedork]

Same. I've been trying for over an hour. Turning phone off and on, watch off and on, Wi-Fi and blue tooth off and off again and still not able to get the clock gallery to show. My watch won't do any but say "clock error. Go to fitbit mobile app..." I do and it won't pull up the gallery. Android Samsung s7  user. 

[SunriseRun480]

Fitbit blew it with this one.  Horrible release.  Mine's going back and I'll stick with Samsung Gear.

[ferditolenaar]

@Hate23 Had Gear Fit 2 and Gear Fit 2 Pro and both were horrendous devices. Terrible build quality and I seriously had to return the devices 5 times and still didn't get one that worked properly. 

Agreed this isn't the best way to get back into Fitbit either 🙂

[jacmilazzo]

I can't eith.  I have been trying for hours!

[IconoclastHugh]

Looks like many, many people are having this problem. I'm guess it's a software problem somewhere and the testing process must be extremely superficial. Helluva a watch that cost me over $200 and can't tell me the time!

[IconoclastHugh]

And flagging this problem as SOLVED is a complete and total joke!

[Uniquedork]

I think the person said s/he made am error and marked it as solved, and can't change it. They said it to the first mention of it being "solved." Going to try and sleep and hope it works by tomorrow. A tad irritated at the clock gallery part of the fitbit app. 

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@Nivekralok wrote:

How on earth can this be marked as solved, without any solution provided and the issue still at hand?

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[Jgilk1]

After setting up my brand new versa I chose to try out a lignite watch face (24 hour trial) that expired tonight so I went and purchased the face And it appears that all the apps and watch faces are failing to load in the app (both on my as well as the wife's note 8's it won't load)...

Is this just an issue with both mine And my wife's Fitbit apps/phones or is this community wide? If it is a known issue any idea on time of repair?

[SunsetRunner]

how did you fix this issue

[caaa]

Right? Should we start a whole new thread?  do you think that would help? Does anyone know how to start a whole new thread?

[SandradNYC]

This issue, along with many other annoying issues has me on the verge of bringing this overpriced pile of turd back for a full refund. Versa + Android (One+ 3T). I've not even owned it for 13 hours and I've already wasted at least four attempting to set it up.

[mikeva]

I have the same issue. **ahem** face error. whats the fix for this please? I have tried restarting everything.

[Jgilk1]

You have to have a stable internet connection... Not related to this issue

[wizaard]

Probably just a server issue. I just hope Fitbit is aware. Clock gallery and app gallery don't work since yesterday. Calm down, you can live without installing apps for a few hours, or?

[RichGordon69]

Ok, so after a while, I was able to get a clock face (only one) and the default apps loaded in the My Apps section and downloaded 5 of the apps before it stopped working again.

I am pretty sure that this a server problem with Fitbit.  Where ever they are hosting their app/clock face servers, it cannot handle the bandwidth or the volume of requests to access the galleries.  If we get it time, I think that we will all be able to download the apps that we need/want.

[Kbjorg]

Me too!! This is super annoying. I’m feeling not great about it considering most of these posts were from 10-12 hours ago...

[Incredible_Sock]

I am having the same issue. I do not think this is a network quality/stability issue. This problem exists on my mobile network as well as when on Wi-Fi. 

[Prasad1337]

I just received the Special Edition Versa after waiting a while, and it booted to the "Clock Error" screen after the setup.. I can't even scroll to get to Settings to factory reset it and can't load the clock faces section of the app to change it !! Unbelievably disappointed! 😕

[Uniquedork]

I wish i could use an app or even tell what time it is on the versa. I. cannot use my watch to tell time. Getting my new fitbit was exiciting and it would have nice to become familiar with before going inro work tomorrow.  Granted I am headed to bed and won't be checking my watch for the next 6-8 hours.