RESOLVED 6/13/18: Versa not getting Message+ msgs

[rroark]

I cannot get text notifications on my Versa if I use Message+ app. If I switch to Whatsapp, notifications work on my Versa. But not many of contacts use WhatsApp. Does anyone else use Message+ for texting? If so, does it work with your Versa? 

Moderator edit: updated subject for clarity

[jenayn]

I am having the exact same issue. Was receiving text notifications fine until the latest firmware update. Since then, not 1 text notification has come through. I too have done every step mentioned in the troubleshooting list, nothing has worked. I am also using the Message+ app on a Verizon LG V20, I tried to switch back to the regular Message app but my phone won't let me. I really hope that this glitch is fixed fast!

[Scorpiosara]

I am not receiving any text notifications. 

I bought this watch from best buy and it stated in the details & spec that it has Facebook and Twitter. But how to install it?

[Lilmtgirl]

Sorry, typo. I switched messaging apps. I changed to Google messages (because I knew Google apps we're working with other notifications) and now I receive texts on my versa.

[Christik05]

I was getting text notifications on my versa and then they stopped coming through. 

[beemerbabe]

I cant get my text messages to display on my versa..plz help

[SunsetRunner]

I have the exact same situation! Using S7edge and the Special Edition Versa and getting all other notifications from apps and calls, but no texts. I even switched to the standard samsung message app instead of using the verizon message+ app as suggested on this forum, however that did not work either! I truly do not understand as I had a Pebble brand smartwatch and this was never an issue and Fitbit acquired Pebble. For that reason I purchased the Versa thinking it would work seamlessly like the Pebble however with more in-depth fitness tracking and a more stylish look. I hope they figure this out soon!  The one thing I have not tried is logging out and uninstalling the verizon message+ app from all my devices (cell, tablet and laptop) and then testing out text notifications. I just don't see why this would be necessary -- again citing the Pebble technology owned by Fitbit had no issue with the message+ app. Please let me know which texting app you've tried. Thanks!  Good Luck to us all!

[SunsetRunner]

Switiching apps didn't work for me either.

[FF8]

@AlejandraFitbit any update on this issue? Is it a known issue or is there a fix we are all missing? Thank you.

[jenayn]

On another thread I saw where this issue has been sent to the developers so they can get to work on it. Someone mentioned downloading an app called Fitbit Notifications, so I downloaded it, followed the set up instructions and am now getting my text messages on the Versa. Give that a try until they get the glitch fixed on their end. 

[Goofybc8]

Thank you for the suggestion about using the Fit Notifications app. I set that up, and so far, it seems to be working and letting me get my Message+ texts on my Versa. I still hope Fitbit fixes the issue soon, though. It seems quite silly to have to use a third-party app to get something like this to work. 

[sportsmomof3]

It looks like I can't have my ringer set on silent with that particular app.  At work I have to keep on silent

[jenayn]

I agree, they need to fix it and fast so we dont have to use a 3rd party app, though I am grateful that its there so that we have something at least. Yea, I read that the sound has to be on and that its a relatively new thing with this particular app. 

[trainfor5k]

Thank you so much for this workaround!!! 

I've wasted most of the day messing with this issue. So frustrated.

[EAH9]

Where is this Fit Notifications app?

[EAH9]

Is it the Fit Notifications (for Fitbit) by Smart Dinosaurs Entertainment on the Google Play Store?

[SunsetRunner]

In the Google Play Store

[sportsmomof3]

I found it in Google play.  Doesn't help me because I have to keep my phone on vibrate during the day for eork.

[AlejandraFitbit]

Hello all, I hope you are doing fine.

Thanks for your patience about this, I can see that most of you are Android users and I would like to know if you have check if your Fitbit app is updated? If you haven't checked this, please take a look at the How do I update the Fitbit app for Android? post and follow the instructions provided. After updating your app, restart your phone and test your notifications.

Let me know the outcome. 

[GracieLucy]

I have checked EVERYTHING! Uninstalled, reinstalled , you name it I did it.
Wasted alot of time!

[sportsmomof3]

My fit bit app is updated.  So luck here on that solution.