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RESOLVED: Sleep Log: 0 Time Asleep

ANSWERED
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‎04-17-2018 09:56 - edited ‎08-16-2018 10:24

‎04-17-2018 09:56 - edited ‎08-16-2018 10:24

Fitbit Update 04/18/2018: Hey everyone -- Our team has resolved this issue, which means you should be able to sync your sleep logs from last night and the app will display your actual hours slept as opposed to 0 time asleep.

 

Thanks for your patience as we worked to the get this resolved as quickly as possible. I will be closing this thread as the issue is resolved. If you come across this issue in a future instance, please create a new topic and reference this one if the issue is identical.

Fitbit Update 04/17/2018: We're aware of an issue where users who logged sleep may see their time asleep as 0 minutes.

 

We're working on getting this resolved as quickly as possible. In the meantime, we have a workaround:

 

Workaround:

  • Manually edit your sleep log (hit the "edit" button at the top right of the app and change your start OR end time by 1 minute.
  • Save the change
  • This will recalculate your sleep and should resolve the issue.

I will have more information for you once this has been fully resolved. Thanks for your reports and continued patience as we work on a fix.

Erick | Community Moderator

It's all about the food! What's Cooking?

Best Answer
78 REPLIES 78

‎04-17-2018 08:08

In response to melpatterson

‎04-17-2018 08:08

I had a fitbit versa and exchanged it for the special edition one. The first Versa I had tracked my sleep the first night without any issues. This new Versa did not track my sleep at all except for when I woke up at 8 and fell back asleep at 9. I don't see any error messages or anything. I'm curious if the two issues are related? Is there anything I can do to make sure it understands I'm asleep? It seemed flawless the first time but not so much now. Need more nights to test it out I guess?

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0 Votes

‎04-17-2018 08:48

In response to just_start

‎04-17-2018 08:48

It's a bug in the app. Fitbit are aware. Meanwhile, go to edit the sleep data, move the time back one minute, and it will recalculate.

 

Embedded developer, www.ambientpower.co.uk
Ukulele stuff, www.coolcatukes.com
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0 Votes

‎04-17-2018 08:52

In response to AmbientPower

‎04-17-2018 08:52

@AmbientPower i feel like it's a different issue? It's not showing 0 it's just not showing anything at all. 

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0 Votes

‎04-17-2018 09:31 - edited ‎04-17-2018 09:32

In response to AndreaW86

‎04-17-2018 09:31 - edited ‎04-17-2018 09:32

Message entered in error 

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0 Votes

‎04-17-2018 09:42 - edited ‎04-17-2018 09:59

In response to Pereda03

‎04-17-2018 09:42 - edited ‎04-17-2018 09:59

jusy gave to be patient 

Sent from my iPhone

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0 Votes

‎04-17-2018 09:56

In response to SunsetRunner

‎04-17-2018 09:56

Thanks I guess time will tell. Hopefully it gets fixed soon.

Sent from my iPhone
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0 Votes

‎04-17-2018 09:57

In response to kabrube

‎04-17-2018 09:57

Fitbit Update 04/17/2018: We're aware of an issue where users who logged sleep may see their time asleep as 0 minutes.

 

We're working on getting this resolved as quickly as possible. In the meantime, we have a workaround:

 

Workaround:

  • Manually edit your sleep log (hit the "edit" button at the top right of the app and change your start OR end time by 1 minute.
  • Save the change
  • This will recalculate your sleep and should resolve the issue.

I will have more information for you once this has been fully resolved. Thanks for your reports and continued patience as we work on a fix.

Erick | Community Moderator

It's all about the food! What's Cooking?

Best Answer

‎04-17-2018 12:29 - edited ‎04-17-2018 12:32

‎04-17-2018 12:29 - edited ‎04-17-2018 12:32

Thank you for the update!

 

Another issue I'm having is every time I view my sleep chart and swipe left, I get an alert saying the app stopped responding and I need to re-open the app.

 

Possibly related?

 

Update: Following the troubleshooting tip mentioned fixed this issue as well!

Best Answer

‎04-17-2018 12:59

In response to ErickFitbit

‎04-17-2018 12:59

I hit edit, didn't change anything, hit save and it recalculated and showed my hours/minutes of sleep.  It did start off at a 0 but show my line-graph of sleep stages.

 

My tracker is my Blaze as I'm still waiting for my Versa to come from pre-order.

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0 Votes

‎04-17-2018 15:18

In response to Kurtharris32

‎04-17-2018 15:18

My charge HR was terrible after 4yrs stopped syncing etc pretty much was just a clock for me. I love the Versa just has some tweaking to do. 

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0 Votes

‎04-17-2018 15:20

In response to AndreaW86

‎04-17-2018 15:20

Quick response texting is not an option yet until May. Cycling or biking is in the settings and app. You have to play with Versa to figure things out. 

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0 Votes

‎04-17-2018 16:05

In response to WendyML

‎04-17-2018 16:05

I had the same issue. I reset the Versa - hold the left button and lower right, at the same time, until you see the Fitbit logo. Once it reset my sleep info loaded. Good luck!

Best Answer
0 Votes

‎04-17-2018 17:01

In response to Theycallmepags

‎04-17-2018 17:01

Thanks I tried it but still shows 0

Sent from my iPhone
Best Answer

‎04-17-2018 17:03

In response to kabrube

‎04-17-2018 17:03

Maybe restart your phone also? And make sure app is up to date. Mine was
but I did still restart my phone
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0 Votes

‎04-17-2018 19:22

‎04-17-2018 19:22

Looking forward to the fix! Mine isn’t working, either!

Best Answer

‎04-18-2018 00:25

In response to Clovergirl

‎04-18-2018 00:25

Well mine works now. They must have fixed something. 

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0 Votes

‎04-18-2018 00:58

In response to ErickFitbit

‎04-18-2018 00:58

@ErickFitbit Looking good here in the UK this morning my new Fitbit Versa recorded the sleep stages and apportioned the time correctly for last night. Smiley Happy

Best Answer
0 Votes

‎04-18-2018 03:13

In response to Gadams99

‎04-18-2018 03:13

No, it will not.  Broken!

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‎04-18-2018 05:47 - last edited on ‎04-18-2018 09:16 by Moderator Alum

In response to GregJaxFL

‎04-18-2018 05:47 - last edited on ‎04-18-2018 09:16 by Moderator Alum

Fitbit Update 04/18/2018: Hey everyone -- Our team has resolved this issue, which means you should be able to sync your sleep logs from last night and the app will display your actual hours slept as opposed to 0 time asleep.

 

Thanks for your patience as we worked to the get this resolved as quickly as possible. I will be closing this thread as the issue is resolved.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer