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Re: Deleted device, can't set up again

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‎12-12-2019 22:16

‎12-12-2019 22:16

I received my 2nd replacement Fitbit versa yesterday. Have gone into my Fitbit on my phone to remove old Fitbit, trying to set up new Fitbit and all I am getting is unable to connect, I have got to where you have to put the 4 digit code in and after it gets to 15 mins of trying to connect it comes up with update failed. I have done all the trouble shooting moved my Fitbit and phone right next to my WiFi router and still nothing. This has been going on since yesterday.I feel like sending it back and asking for a refund.

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‎12-13-2019 06:16

‎12-13-2019 06:16

@SunsetRunner you mention a problem with the code. This happens through Bluetooth. WiFi is only used by the phone to comunicate with the fitbit server. 

Have you tried with your unknown one connected through both WiFi and cellular? 

Without knowing the type of phone or what troubleshooting has been tried. I'll first point to the help docs. 

Has the old Versa been removed from the pbone? You said it was removed from the account, btw the old one was not needed to be removed, you can choose the replace option. 

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