Errors syncing and connecting to WiFi

[Matixmom]

Thank you Rich - what you said makes perfect sense about many different issues brought up in the same thread and I understand that WiFi has nothing to do with adding my device to the app or with syncing.  What do you suggest is the best way to get help for repeated"bluetooth issues"?

Phone = Samsung Galaxy 9+

FitBit App installed on phone - I can pair the Versa to the phone (via bluetooth pairing on phone) without any errors.

'Setting up a Device' on the app fails every time: phone and Versa are charged and plugged in, once the app gets to the 'Searching for Versa' screen I get the "Bluetooth Issues" window.  Right before the window appears I can see the big checkmark that say "Found It" immediately followed by the 'Bluetooth Issue' window.  Can't go an farther.  When I first got the Versa I was able to set it up from the App perspective but it never would sync on a regular basis even though it was set to 'sync all day'.

I can only assume that the bluetooth issue is not with my phone since every other bluetooth device I have works just as expected.

Any advice or recommendations are welcomed. 

[Rich_Laue]

Manually pairing the tracker to the phone will make sure the Fitbit app can not find the tracker. The app is looking for a tracker that is. It paired to the phone. 

After the tracker has been removed from the phones Bluetooth let's do the add device through the app. 

If the tracker is already connected to your account. Let's clear the phones cache and try a sync. 

[Matixmom]

I'm sorry I wasn't completely clear.  I paired the Versa to the phone only temporarily to see if it would pair.  I then unpaired it before trying to pair it via the Fitbit app.  I have tried many times to 'add device' via the app and I get the 'Bluetooth Issue' window every time - and following the instructions on the pop-up window: cancel button and retry, then bluetooth restart button and retry.  I see the big checkmark for a split second then get the Bluetooth Issue error.

[Rich_Laue]

I'm not sure what you mean by pair the Versa to the phone. A user needs to setup the Versa to their Fitbit Account through the Fitbit app. Then if the app needs the tracker paired to the phone, the app will do the pairing. 

The phone can not have your tracker listed as a trusted device. 

You have removed the Fitbit app / restarted the phone / installed fresh copy of the Fitbit ap. 

You do an add tracker through the Fitbit app. 

Are you able to choose the Versa? 

Does the app search for the tracker then give the error, or does it give the error right away.. 

I have no idea of what the check mark is saying 

[Matixmom]

I really appreciate you trying to help Rich and by pair the Versa to the phone - I meant exactly that.  The Versa showed up as an available bluetooth device in the bluetooth settings so yes, the phone can and did show the tracker as an available device.  It doesn't matter at this point though because I have returned the Versa and bought a Samsung Gear Fit2 Pro which was less expensive and took all of 5 min to completely set up including app installation/pairing/syncing.  Working as expected from the moment I turned it on and auto syncs as often as I want.  I love it and will recommend it to friends.  Thanks again for all your attempts to help with the Versa and I'm glad it works for some, just wasn't for me.

[Rich_Laue]

Yes I assumed that is what was meant. And with a Fitbit this not the way to pair the tracker to the Phone. I have setup dozens of Fitbits and never once have gone into the phones Bluetooth menu. 

[Matixmom]

I'm well aware that it's not the way to correctly pair the Versa to the phone but was merely testing the bluetooth connectivity of both devices to try to troubleshoot where the issue might be.  Let it go Rich, I have.