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Re: My NEW Versa 2 Wont Turn On

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‎09-13-2019 14:29

‎09-13-2019 14:29

Hi @Lynn2601 I'm sorry to hear you're not having a great start with your Versa 2. May I ask, did you try putting it on the charger, then go to the Fitbit app and try to add the new device? If you haven't done that yet, please give it a try. 

Marci | Bellevue, WA
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6 REPLIES 6

‎09-13-2019 14:16

‎09-13-2019 14:16

After pre-ordering and waiting almost a month for my Versa 2 to arrive, I was so excited when it finally came today. However, it will not turn on, it will not charge, it does nothing! For a watch the runs over $200 I would think I could at least get it to show the time. Extremely disappointed ☹️ 

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‎09-13-2019 16:22

In response to Lynn2601

‎09-13-2019 16:22

@Lynn2601, I moved this post to the Versa Smartwatches Help Forum since it is specific to this device. It will get more response here.

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‎09-13-2019 16:47

In response to Lynn2601

‎09-13-2019 16:47

@Lynn2601 Have you tried pressing and holding the button for 10-15 seconds? If not try it and see if it restarts with the Fitbit logo. Let us know the results.

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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‎09-14-2019 09:11 - last edited on ‎09-14-2019 20:05 by Moderator Alum

In response to wtksk8r

‎09-14-2019 09:11 - last edited on ‎09-14-2019 20:05 by Moderator Alum

After playing with it a while, I was able to get it to turn on and sync with the app.
Thanks!

Lynn Parker


Moderator edit: removed personal info

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‎12-28-2019 12:47

In response to Lynn2601

‎12-28-2019 12:47

Mine did the same thing!!! 

How'd you fix it?

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‎01-22-2020 20:48

In response to Lynn2601

‎01-22-2020 20:48

how did you fix it I am having trouble to? 

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