Versa 3 not charging

[benreaves]

@Fitbit can we request free replacement charger cable (with that pod that looks like an old TB tine test)?

[benreaves]

@Fitbit how do we request a free replacement charger? And, what are the pinouts? 

  With a voltmeter how can I test that the cable is delivering power?

[JuanFitbit]

@benreaves , Nice to see you around. Thank you for your messages. 

If you are having issues with charging the Versa 3 I recommend you to have a look at this, if you haven't done so. Why isn't my Fitbit device's battery charging?

If you already identified that the charging cable is the issue, please contact our team. They'll be more than glad to look into this: 

Click here to get connected. 

See you around. 

[benreaves]

I found the source of the problem - this photo [1] shows it. One of the pins is stuck down.

[1] https://photos.app.goo.gl/qc8PivJFZ6xnwagq7

Any recommendation on how I can pluck it back out?

[Guy_ · Accepted solution]

@benreaves- it has a spring which is broken, so not fixable.

The charge cable needs replacing under warranty or you can get them online.

[JuanFitbit]

@Guy_ Nice to see you back. Thank you for your comment. 

@benreaves Thank you for sharing the picture.

In that case, please give us a call or chat with our team to check your warranty status and your options. 

Here you'll find our contact info. 

See you around.