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Re: Versa screen won't turn on

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‎11-09-2020 20:35

‎11-09-2020 20:35

Mine is doing the exact same thing. It connects to my phone and still vibrates with notifications but the screen is black (it will light, but no picture) I changed the screen and tried the reset. It still does the same thing. 😞

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2 REPLIES 2

‎11-09-2020 20:35

‎11-09-2020 20:35

I tried these as well and it's doing the same thing.

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‎11-13-2020 12:07 - edited ‎11-13-2020 12:08

In response to Cass2384

‎11-13-2020 12:07 - edited ‎11-13-2020 12:08

Welcome to the Fitbit Community, @Cass2384.

 

I am sorry to hear your Versa screen won't turn on. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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