samsung galaxy s8 wont send notifications

[96debbie]

Same here i had charge2 which worked perfectly well with s8. I upgraded yo versa i get text and whatts app notification but not calls although it does tell me missed calls.i wotk in s noisy environment a lot of the time and need to know if s cslk is coming through. Just strange

[YojanaFitbit]

Nice to see that you're digging into the Forums @96debbie , let me give you a warm welcome to our Community.

Congratulations on your new Versa! Sorry about the delay. Let me give you a hand with the issues that you're having with call notifications on your Versa. Yes, you're right! It's a strange thing that you're getting the missed call but not the incoming call notification.

Please check the Fitbit requirements and some steps to reconnect both devices:

Requirements:

• For Android phones: to help improve the delivery, go to Notifications and make sure Enable Notification Widget is on.
• If you recently updated the Fitbit app, reboot your mobile device and try setting up notifications again.
• Make sure the Do Not Disturb setting on your mobile device is turned off because it prevents the device from sending notifications to your device.

If you aren't receiving notifications, try these steps:

1. Turn off Bluetooth. 
2. Force quit the Fitbit app.
3. Turn on Bluetooth.
4. Open the Fitbit app, which will initiate a sync with your device. After syncing, you should receive notifications.

If these steps didn’t work, try restarting your device and then turning notifications off and back on:

1. Restart your device. 
2. Turn off notifications: In the Fitbit app under Account (upper right corner), tap Notifications. Tap the three dots in the top right and choose Disable Notifications.
3. Reboot your mobile device.
4. In the Fitbit app under Account (upper right corner), tap Notifications > turn on the notifications you want to receive.

If you're still not receiving notifications, set up notifications again:

1. Disconnect ("unpair") your device in your mobile device's Bluetooth settings. The instructions differ by device, but in most cases: Tap Settings > Bluetooth and find your tracker in the list of paired devices.
2. Open the Fitbit app under Account (upper right corner), Tap Forget or Forget Device to unpair your device.
3. Reboot your mobile device.
4. In the Fitbit app under Account (upper right corner), tap Notifications > turn on the notifications you want to receive.

In case of having an Android phone, also check your phone Permissions and leave location on to keep syncing with your phone, for more info check those suggestions from @ErickFitbit. 

Please note, I've moved your post to the Versa board to keep the Forums organized. 

Hope this helps! 

[96debbie]

I have sent reply before. Still wont tell me incoming calls. It still shows messages and missed calls.

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