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Real-time heart rate disparity-Versa

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‎04-18-2018 03:25 - last edited on ‎10-27-2021 17:46 by Fitbit Moderator

‎04-18-2018 03:25 - last edited on ‎10-27-2021 17:46 by Fitbit Moderator

Hello!  Recently received my Versa and am loving nearly everything except for one issue.  

 

Has anyone else had this issue:

 

I get on my treadmill, so I start the treadmill activity so it doesn't try to use Connected GPS as I am not going anywhere.  The exercise starts on the watch and I fire up my phone to watch my steps accumulate (only me who does this??)

 

I see my heart rate rising to where I normally peak and it will fluctuate, however, it seems to be measuring better than my Charge 2.  However, when I look at the watch, it shows my heart rate is massively less than my phone is reporting.  My phone is not moving at this point and is laying flat.  When I say massively, I mean that my phone is reporting a heart rate of around 190 and the Versa is reporting 100 or so.  

 

So I decide to turn off the treadmill activity.  When I do this, the Versa immediately reports my heart rate to be around 190; not unlike my phone.  

 

Has anyone else seen this occur and if so, have you figured out a solution?

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎04-19-2018 18:13

‎04-19-2018 18:13

@BHumbert It's great to see you in the Fitbit Community.

 

Congrats for getting the Fitbit Versa. In order to see live heart rate data, please make sure:

 

- On Windows 10 and iOS:

Bluetooth is enabled on your phone and all-day sync is turned on.

- On Android:

You have call, text, or calendar notifications enabled. If this has been confirmed but the issue persists, please restart your tracker by following these steps:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Versa still doesn't track your live heart rate data normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

 

For more instructions to set and see real-time data, please visit this article.

 

Hope this helps. Please let me know if you need further assistance.

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