Recco band for Versa 2

[StacyS2]

I got the Recco Velcro watch band for Christmas. It falls off my wrist - the Velcro is not strong enough. I've tried cleaning it in case it was weakened by lint and fuzz, but it just doesn't stick together well, never has. We are outside the warranty and can't get a refund or exchange which is super disappointing. I've barely used it. Anyone have "hacks" on getting Velcro to do its job better? Anyone else have this problem? 

[Odyssey13]

Hi @StacyS2  Christmas of 2020? The bands have a one year warranty (USA).

[StacyS2]

They told me today I only had 45 days! 

[StacyS2]

They told me 45 days when I tried to submit a claim!

~Stacy

*"A year from now you may wish you had started today.”* ~ Karen Lamb

[Odyssey13]

If you're returning it for a refund, it's 45 days. The band is listed as having a one year warranty. So you might be able to get a replacement if you get back with them.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

[StacyS2]

I tried to do an exchange. They will only do like for like even though I was willing to get a less expensive replacement. Anyone thinking about getting the Recco Velcro band, don’t. It’s a poor design. It falls off the wrist. And the customer service experience I just had was poor. I was undecided on my next watch purchase but now I know it will be an Apple Watch, not a Fitbit.

Sent from my iPhone

[Rich_Laue]

An exchange is usually a like for like. You might want to ask them to escalate your case.