Red X on screen

[kproszko]

Purchased a versa lite for my daughter and the screen won’t clear or sync. Has a red x on the screen. Restarted and it’s still there. 

Moderator edit: subject for clarity

[TyraCountry]

Call their costumer service. They will make you go through steps your
problem already tired... If it u set a year old they should send you a
replacement

[4MyMom]

I feel your pain, not even 4 months old and mine has been stuck with big red x and can’t force sync. The store has been shut down so I couldn’t even exchange in the time allowed for exchanging, waste of 150 dollars, TOTALLY UNFAIR!

[TyraCountry]

Call customer service. They should replace it.

[Lea0wen1]

My fitbit is doing the same thing, i have tried to restart it multiple times, however it still shows the red cross on my screen, i’m worried it won’t go back to how it was.

[Lea0wen1]

My fitbit is doing the same thing, i have tried to restart it multiple times, however it still shows the red cross on my screen, i’m worried it won’t go back to how it was. 🙁

[TyraCountry]

Contact customer service and they will help you. If it’s under 1 year
old. They will replace it.

[Kay102809]

did youget your fit bit working?? I am having same problem and I lost my receipt 

[TyraCountry]

Call customer service. I didn’t have the receipt either!! They sent me a
replacement!!

[SunsetRunner]

I called the costumer service, and they replaced my Fitbit! (1 year warranty) try calling them.

😊

[Jesper17]

No I didn't.

[SunsetRunner]

Then call them

[Jesper17]

Thank you.

[TyraCountry]

They had to send me the second one!! First one wouldn’t connect to my
phone

[Binxybee]

I've seem to get this message and I've done a reset and a factory reset and I still can't get past the red x and the "data not cleared sync and try again" message 

[TyraCountry]

Call customer service.. they should send you another one. I got tired
of dealing with them. So I went and got an iwatch.

[karlingersoll]

I am having the same issue. Red X on the screen and it is frozen. I have tried all the solutions in this thread and nothing works. My Versa 2 is about two weeks old. 

[csa627]

I have the same problem,  now  my Fitbit is dead and won't charge. Frustrated!

[ChaseS92]

Hi i am having the same issue and I've only had it 6 months. It quit updating so I had to factory reset and then it wouldn't pair with either of my devices then I received the red x. Please help!

[TyraCountry]

I called the 1-800. And got them to replace it!! Had to do that twice!!
So I have went back to a iwatch.

[karlingersoll]

I am a bit embarrassed to tell you my fix. The app required an update that I had not done. When I discovered this and updated, the x went away on the first sync.

Karl

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