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Red led light of Versa isn't on

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‎09-09-2019 08:07 - last edited on ‎09-10-2019 07:31 by Fitbit Moderator

‎09-09-2019 08:07 - last edited on ‎09-10-2019 07:31 by Fitbit Moderator

I woke up to discover both the green and red led lights on the back of my versa were off, the versa wouldn't sync or register heart rate. After restarting my phone and the versa I got the heart rate to connect and it's syncing. However, I noticed the red led light on the back isn't on, only the green. What exactly is the red light for? I've tried googling it and can't find what exactly it does. Thanks 

 

 

Moderator edit: updated subject for clarity

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‎09-10-2019 07:30

‎09-10-2019 07:30

@Sigma723 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the red light won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Regarding your inquiry about the red light. The red light is one of the sensors that the Versa uses to track certain stats. For more information about the sensors, please check out the page number 67 of the Versa's manual.

 

In addition, please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Please sync your watch before this in order to avoid losing current data.

 

After this, check out if all the features are being tracked by your Versa and the issues get fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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