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Red light on 24hrs

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‎07-25-2018 23:12

‎07-25-2018 23:12

Red light has been on for 2days and won't go. Iv charged it, reset still there. Any body else had or got this please? 

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‎07-26-2018 01:07

‎07-26-2018 01:07

There are quite a few reports of a red light on the face of the Surge but I've not heard of this on the Versa.

 

For the Surge it means that a hardware error has been detected so it might be worth contacting customer support via: contact.fitbit.com

 

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‎07-26-2018 01:57

In response to SteveH

‎07-26-2018 01:57

Hi
It's on the under bit where green light is. But no green light. Just red.
Thanks I have e mailed them

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‎07-26-2018 02:03

In response to Loulou79

‎07-26-2018 02:03

Sorry, I thought you were seeing the light on the face of the versa.

 

A red light on the back is normal. I think it is the SPO2 sensor that isn't used yet. See this thread:

 

https://community.fitbit.com/t5/Versa/Green-red-lights-flickering-and-updates/m-p/2651434 

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‎07-26-2018 03:20

In response to SteveH

‎07-26-2018 03:20

I’ve read that the red light is on when the Versa is trying to get a more accurate resting heart rate in the morning.  It should go off after it determines your RHR.  How is your heart rate record looking in the Fitbit app?

 

As far as I know the SPO2 sensor is still not active so that isn’t the cause of the red light. I wish it were!

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