Red light on back of Versa won't turn off.

[SarahK1987]

My Versa had the red light on constantly this morning and got very hot. I had to take it off as it started to burn my wrist. Now the light is off but the Fitbit face is dark and won't turn back on. I have only had since November 2018 and this is my first issue with it. Love my Versa and sad it isn't working. Help!

[JuanJoFitbit]

@SarahK1987 welcome to our Fitbit Community! I'm sorry about the experience you had with your Fitbit Versa.

Since you mentioned that your Versa got hot, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 

[SarahK1987]

Thank you.

Sent from my iPad

[JuanJoFitbit]

@SarahK1987 You are welcome! By the way,

I'm sorry for the late response. However, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[Hedam]

Mine did the same thing yesterday!  I had a red patch on my wrist from where it "burned" me (didn't burn, but you get the idea).  My battery is dying quickly.  I've done a reset and it didn't help.

[SarahK1987]

Mine did the same thing. I contacted customer service and they replaced it
for me.

[JuanJoFitbit]

@Hedam thank you for joining us in this thread. Due to the discomfort you had on your wrist, let me go ahead and forward your case to our Customer Service department and they'll be happy to follow up and assist you accordingly. Keep an eye on your email account since they'll contact you via email.

@SarahK1987 that's great news. I'm so glad to hear that our Support team took care of your case and you will be back on track soon. Thank you for posting the update here and don't hesitate to get back if more assistance is needed.

I'll be around if any question arises.