Red light on back of Versa won’t turn off

[Akcaromile]

I’ve seen and posted on threads for this issue. It all started with seeing a crazy high heart rate and amount of active minutes which I knew was incorrect.  I’ve restarted the Versa multiple times when on with support. I’ve also done a factory reset 3x. The red light comes back and stays on after each time. I was only offered a discount on a new one since it was one month after my warranty expired. Seems like a strange coincidence this happened exactly a month after the warranty. 

[LiliyaFitbit]

Welcome to the Fitbit Community @Akcaromile. I am sorry for the delayed response.  

I appreciate your participation in the Forums and sharing the details of the issue with your Fitbit Versa and Customer Support. Thank you for your troubleshooting efforts. I am sure our Support team tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences and hope to keep you in the Fitbit family.

If you have any questions, feel free to let me know.

[LeeLeeGA]

My Fitbit is registering a crazy heart rate too. Support told me this was a known issue and that they were working on it. I am beginning to think they lied. If they were working on it they should have found a solution by now. Mine started over a week ago and just a few days after my warranty expired. I think I might need to look for something new. 

[LiliyaFitbit]

Hi @LeeLeeGA, it's nice to see you again in our Community Forums.

Thank you for joining the thread and sharing the issue you're experiencing with your Fitbit Versa. I appreciate your troubleshooting efforts, thank you for taking the time to get in touch with our Support Team. I am sure they tried to help you in the best possible manner as each case is reviewed individually. I'd suggest to keep communication open with our team since they have already all the details of your case and special tools to continue assisting you. 

If you have any questions, feel free to let me know.

[Birdieburg]

Red !ight on the back of my versa won't turn off and no heart rate. I have reset and have turned off.  No luck, battery last 1\2  day. 

[relephant20]

I had this same problem. It started with a green light then the heart rate was registering super high. Then a red sensor came on and wouldn't go off. I contacted FitBit and spent a super long time just trying to find out if I still had it under warranty. After turning it off and on, factory resetting, and updating my device nothing changed. Finally, after talking to 2 more people I was told my warranty was good and was sent a link for a free replacement or 50% off a new device. A day later my screen went bad and was showing weird red and green digital lines and could not see my clock face. I tried to charge it last night and woke up to it being very hot and now won't turn on at all. This is clearly a problem they need to fix. This watch is not even a year old. 

[Akcaromile]

Ugh-that stinks! I really did like that watch. I even gave it one more shot, doing a few more factory resets. Got the red light to go away and thought I was set! Then I was laying in bed reading and my heart rate was like in cardio zone, for a long time. So I’ve upgraded to an Apple Watch. It’s a steep learning curve but Sprint has them half price right now. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Birdieburg @relephant20. Thank you for your reply @Akcaromile. 

@Birdieburg thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts. Since you continue experiencing difficulties, I recommend doing a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please follow the steps from this help article: How do I erase my Fitbit device? I also recommend switching to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 

@relephant20 I appreciate your participation in the Forums and sharing your experience with your device and Customer Support. If you continue experiencing any difficulties, I'd suggest to keep communication open with them, since they have already all the details of the case and special tools to continue assisting you. 

@Akcaromile I'm sorry to hear about your experience, I totally understand how you are feeling. I respect your decision and wish you the best of luck with your health and wellness goals.

I'll be around if you need further assistance.

[Tiburonweave]

I am now on at least my THIRD Versa. I've actually lost count whether it's third or fourth. It is now out of warranty.  I am done with Fitbit.

[tpyza]

My Versa is about two years old, I just started having issues with this. I talked to customer support, I restarted the Versa, reset the Versa and then it wouldn't even connect to my phone. I deleted the app, and eventually was able to connect the Versa to my phone (finally). (also NO help from fitbit, their troubleshooting guide must be outdated)

The light is still on, i'm currently updated the operating system on my iPhone to see if that SOMEHOW is affecting the light and the Fitbit not working correctly. 

I also want to throw in, that the Versa doesn't respond when I turn my wrist to check the time.