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Red light on sensor always on, Heart Rate not working and power drain

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‎07-24-2020 16:48

‎07-24-2020 16:48

We have done a full restart, a factory reset and a firmware update but red light is still always on and HR not working. Battery draining much quicker than normal. 

This was a replacement, my first one stopped working completely.

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‎07-25-2020 01:45

‎07-25-2020 01:45

Hi @Willmarsh12 You will need to contact Customer Support again I'm afraid.  I hooe they are able to help you. 

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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