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Red light on the back continues to blink and drains the battery

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‎10-03-2019 16:53

‎10-03-2019 16:53

The red LED on the back of my Versa started to blink constantly, both on and off my wrist. Instead of the battery lasting days, it lasts a few hours. I did a hard reset but it did not fix the problem. I purchased it on 12/23/18 so it is still under warranty. Please let me know my options. Thank you 

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4 REPLIES 4

‎10-03-2019 19:29

‎10-03-2019 19:29

Hi @Vineyard68  Try turning Heart Rate off in the settings app on the watch, restart the Versa several times and then turn heart rate back on. If that doesnt fix it then please come back here.

Restart your tracker

 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-05-2019 13:19

In response to NellyG

‎10-05-2019 13:19

Hi there - I uninstalled the app and started from scratch. That did the trick. I must not have rebooted it correctly the first time. Thanks! 

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‎10-05-2019 17:34

In response to Vineyard68

‎10-05-2019 17:34

Im glad you got it working.👍

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-17-2019 06:57

In response to NellyG

‎10-17-2019 06:57

Hello,

I thought this issue was resolved but the battery drains before the day is over. I have tried doing another reboot but it still drains.

 

I would like to exchange this since it is unusable and is still under warranty. 

 

Thanks, 

Amy 

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