Red light staying on back of Versa

[Mkrusch]

My versa stopped working whilst on holiday in the pool. Come back on but red light on back of watch.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Mkrusch welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the red light won't turn off.

If you haven't done so, please restart your Versa as described in this help article. This will refresh your Versa internally. After this, turn off the heart rate feature and turn it back on and check out if the red light disappears.

Keep me posted on the outcome! 

[Erikj425]

I have the same issue. Contacted customer support. Was not given a solution. My tracker is out of warranty by 3 months. Pretty disappointing 😔.

[Mkrusch]

Thanks for getting back to me. What a shame it is out of warranty. I have sent mine off, so hopefully they can fix it. Best wishes

[Mkrusch]

Hi,

Thanks for the tips. I tried them but unsuccessful, so had to send back to fitbit in the end.

[paul234mcg]

Hi

same issue with my Versa. Stopped working for a few days after a short swim then come back on with constant red light on the back, no heart rate monitor and battery draining fast.

Is there anything that can be done?

[JuanJoFitbit]

@paul234mcg thank you for joining us in this thread and our Fitbit Community. By the way, I'm sorry for the late response. However, I would like to follow up on the heart rate and battery draining issues that your Versa is experiencing.

If you haven't done so, please try the troubleshooting steps that are listed in this help article in order to fix the heart rate issue.

Regarding the battery draining issue, please try the tips that are described in this help page. Finally, monitor your watch for the next 24 hours and see if the issues get fixed.

Let me know how it goes! 😀

[Erikj425]

Thanks for the reply, but I believe the cause of the heart rate monitor and battery issues are beyond these troubleshooting steps. I've gone through them before, and they were ineffectual in my case.

The red light on heart rate sensor stays on, no matter what. This causes the battery to drain FAST. Also the heart rate readings are either not there or wrong. My versa is out of warranty, so I guess I'm out of luck. 

I'm pretty disappointed to say the least, considering that this is a pretty common issue. One of the reasons I'll be going with a fossil gen5 or a tikwatch pro.

[paul234mcg]

Latest update is that the Versa has died and is unresponsive. Cant try the steps as there is no screen and no response. It's a shame because the Versa specifically claims I can swim with it. If the device recovers I'll reply here. Very disappointed, hope Fitbit can make me trust them again - what is the process to arrange a replacement please?

[paul234mcg]

Hi @JuanJoFitbit 

Thanks for providing those steps but my Versa is completely dead, even if I try to charge it. Can you help me arrange a replacement please?

Thanks

Paul

[paul234mcg]

Hi Fitbit 

Any assistance please?

Thanks, Paul

[Erikj425]

Don't count on it. It seems like they've completely abandoned those of us with this issue.

[Sswag]

I have the same problem. Did they ever give you an answer? My husbands won’t charge. Versa 2. Did fitbit go out of business? It seems so many companies have the message that because of covid it will be a long response time. 

[Sswag]

Did you ever get help?

[paul234mcg]

HiThey didn't get back, became unresponsive. I have heard of people getting through and being offered 25% off a new one. Good luck...Sent from my Samsung Galaxy smartphone.

[Grmspg]

I just started experiencing this same issue (solid red light on the back and total battery drain in under 24 hours) on my Versa over the last few days. I have tried everything including a factory reset. Still happening. What can I do?

[Mkrusch]

Send it back and hopefully they will replace.

Sent from my iPhone

[Grmspg]

Unfortunately it’s nearly 2 years old now. I wonder what the chances are of getting a replacement at this point.

[Kenzizzle23]

Pretty much 0%.. this is my 3rd fitbit product, the second of these watches, first was defective. I just called with the same issue, total battery drain and all of a sudden my screen went out as well. Got a customer service rep and he told me to do a factory reset which of course didn't fix it and then offered me a 25% off coupon. I said, thanks, don't waste your time. Ill be getting a Samsung watch or something else. I do not want to keep wasting money on defective products. Good luck! Hopefully you get a better answer.

[paul234mcg]

Congratulations on getting a customer services rep 🙂 

Would you mind telling me how you got in touch?