Repairs South Africa

[WarrickHep]

It is ridiculous that I cannot send my fitbit in for repairs in South Africa, physically their is nothing wrong with the device not even a scratch the only problem is the screen has gone further everything works

[Kyliepotgieter]

Unfortunately there is no solution except to throw it in the trash!!

So disappointed in Fitbit as a brand.

I will not purchase anything from them again.

[Freak_c]

Nope! Tried a few IT places but there is no real place to fix Fitbit out of Warranty.

So it is collecting dust in my drawer. Good luck all, next one i get might be a Garmin or Samsung. Although i must say that my wifes, which was purchased same day, is still working.

[DebsTay]

I am very disappointed and worn be buying another fitbitSent from my Samsung Galaxy smartphone.

[Hanlie]

My screen also gone after 1, 5 years although it can still sync with the app and backlight works. Must through it away now as nothing can be done. Will never buy a Fitbit again. Does anyone know the Polar? Compared to a Garmin 

[Hanlie]

Throw away I mean

[LungiM]

Could not agree more. I am never buying a Fitbit again. Have had the same issues with my screen on a Charge 3. Conveniently for Fitbit, this started just after the warranty period.

[Johndoe223]

I have this exact problem. And the current unit is a replacement unit. Had the first one for less than a year . They replaced it. This one is just over a year don't know if they will replace it. Will claim from insurance as an unspecified item worst case. So third fitbit in 3 years. Because i am stubborn and don't respect myself. 

[Hanlie]

Yes conveniently mine also 6 months out of the warrantee

[SunsetRunner]

• Exactly 1 month after expiry of my warranty  my Versa screen just came off. Then a few days later went dark.  I have had a back and forth with support centre and they have been asking me to send pictures and proof of purchase. It seems there will be no solution for me and reading the thread here it saddens me that I have no choice but to discard it or purchase a new device. Considering that a lot of people seem to have a similar problem after the 1 year warranty- i won't buy a new Fitbit as it would be a waste of money. When you buy a watch you hope to have it for more than 1 year! Goodbye Fitbit community. It has been great.

[SunsetRunner]

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[Hanlie]

I bought a Garmin yesterday and out of warranty it can be repaired and you can even take it in yourself to the Garmin repair centre in Midrand. Take note that I am not dissatisfied because of the fact that my fitbit was not replaced out of warranty, because of the fact that when your warranty expires and something happens....you must just take your fitbit and throw it in dustbin as there is no repair option....and that is sad

[urban1]

Apparently there is no support after the 1 year warranty period. Fitbit Support sucks.Never going to buy a Fitbit again! 

[Donnee]

I am desperate to have my watch repaired as it is not charging. Who do you contact?  Tried emailing and calling with no joy! 

please assist 

[Kyliepotgieter]

hi there

unfortunately there is nothing you can do!

i have tried everything.

nobody can help.

best is to get another brand of sports watch and never buy a fitbit again.

kind regards

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[SunsetRunner]

Hie. You can try them on email https://contact.fitbit.com or their twitter
account @fitbitsupport.

Hope you come right!

[SunsetRunner]

Try them on https://contact.fitbit.com

[pngti]

I was just told there’s no way to repair the stupid thing. If it was a cheapy device sure but it’s a bloody fitbit. This is ridiculous. Everyone I know has been going over to garmin and I’m not far behind to move over too

[Johndoe223]

So another update. I went and bought a new screen on ebay for R480 and managed to replace it in 10 minutes. Pretty straight forward 😉

If anyone wants to => 
You will need:
1. R481 The new Screen https://www.ebay.com/itm/143488076454
2.R343 - Heat Gun: https://www.loot.co.za/product/black-decker-heat-gun-1750w/vmjd-6069-g530

3. R299 - T2 Screwdriver and this kit: https://www.takealot.com/38-piece-magnetic-precision-screwdriver-set/PLID49094356

4. LCD Glue: https://www.takealot.com/favorable-imoression-t-7000-clear-adhesive-glue-for-phone-tablet/PLID692023...
5. This Youtube video: https://www.youtube.com/watch?v=LAFx49ONaXU

Total Cost: R1273, not cheap but was fun to do and I have fixed the Fitbit. The satisfaction of fixing it, priceless.

@SunsetRunner you look like you just need some glue. Got some on Take a lot https://www.takealot.com/favorable-imoression-t-7000-clear-adhesive-glue-for-phone-tablet/PLID69202321

[Hanlie]

I have already moved over to Garmin. Yes said that R4000 is just down the
drain after only 17 months use

[Felix2020x]

Hi

I literally threw my FitBit watches away because I could not get any
support or advise as to where I could repair mine.

Moved on to Garmin. I'm happy with the product and so far it's
working fine. Not ever going back to FitBit.

Regards