Replacement Versa 2 stopped working

[Ashleywaz]

I received a warranty replacement mid November for syncing issues. less than 90 days later the replacement is a brick and fitbit is blaming me! They refuse to do absolutely anything about the defective device I was sent. I was told that warranty replacement devices are not guaranteed for any amount of time. The "best" they can do is give me a discount on a new one. Why on earth would I buy anything else from them when I have had nothing but issues and they don't stand by their products. 

Moderator Edit: Clarified subject and word choice

[MarkMM]

@Ashleywaz That's not true at all, and it's hard to believe Fitbit would even tell you that.

"Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law."

I received a replacement for a replacement no problem. But I was still within my year warranty. 

[Ashleywaz]

Congratulations? You received an original product that crapped out even
sooner than mine and you received another device that also crapped out
sooner. You're actually proving my point; their products are junk.

[MarkMM]

My original Versa had battery issues at about 6 Months. The First replacement had battery issues a few Months later. I received a second replacement no problem. Wasn't told replacements aren't warranteed as you say you were told. If you are within your original warranty period, you'd still be covered, no matter how many failures you received.

In my case, the second replacement is about 15 Months old and working great. I originally thought I'd be happy if I got two years out of the combined 3 Versa's. But at this point I see no need to upgrade. Got lucky with this one I suppose. 

[LizzyFitbit]

Hi @Ashleywaz. Welcome to the Community Forums. @MarkMM, thanks for stopping by to share your insights.

@Ashleywaz, thanks for sharing your experience with your Versa 2 and your interaction with our team. I'm sorry that you've gone through this situation. Every feedback shared in the forums is always reviewed by our team as it helps us to evaluate our procedures, as well to improve our products, services and overall environment. Your comments won't be the exception.

As our friend @MarkMM mentioned, our warranty will cover our products as long as they meet the conditions described in the Warranty Policy. While I don't have access to your case, please try getting in touch with our Support team so they can provide you with more details about their resolution. Click here to get connected with them via chat or phone.

See you around.

[Ashleywaz]

If you're so sorry about my experience, do something about it. It's
completely ridiculous that your company is telling me that I'm out of
luck. My replacement was delivered November 14th. Apparently 90 days is
too much to ask for with a warranty replacement.

[LizzyFitbit]

Hi @Ashleywaz. Thanks for getting back.

I understand where you're coming from and please know that our team will evaluate the options available for your Versa 2 based on our warranty policies. Because they have access to your details I'd suggest you to reply back to the last email sent by them so they can provide you with more information about their resolution. Be sure that your feedback won't go unnoticed.

Have a good day.