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Replacement Versa - do I delete my old one and start again?

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‎10-22-2019 03:43

‎10-22-2019 03:43

Hello!

Just wondered if anyone had some advice for me please: I have been using my Fitbit Versa for over a year, it recently stopped working and was kindly replaced by Fitbit. Now I am wondering, do I have to delete my old Versa to replace with my new one? - will it delete my progress? - advice kindly appreciated - TIA

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‎10-22-2019 03:51

‎10-22-2019 03:51

Hello @Carolineversa and a warm welcome.  When you sync your tracker, the data goes to your account.  So make sure your tracker is synced.  Before you set up your new Versa, do these two steps:  remove your Versa from your list of devices on your phone's Bluetooth and Remove the Versa from your Fitbit account.  Now you can set up the new one.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎10-23-2019 10:07

In response to LZeeW

‎10-23-2019 10:07

@Carolineversa welcome to our Fitbit Community! Regarding your inquiry, @LZeeW is totally correct. Your data gotten from your previous Fitbit Versa will be kept and you just need to follow the rest of the instructions he provided.

 

In case you need the steps, you can find the setup process in this help article.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Don't hesitate to get back if you have additional questions! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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