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Replacement Versa not holding battery life

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‎11-25-2020 12:50 - last edited on ‎11-25-2020 18:09 by Fitbit Moderator

‎11-25-2020 12:50 - last edited on ‎11-25-2020 18:09 by Fitbit Moderator

I am so disappointed in Fitbit, my original Versa was bricked by the last big update, so they sent me the replacement one I have now. This Versa will no longer hold a charge. At first it was great, now it is just a pain to wear. 

 

Moderator Edit: Clarified subject

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‎11-25-2020 18:10

‎11-25-2020 18:10

Hello @KatAdams, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention. Let me share with you that the battery of our Versa 2 was designed to last 5 days but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes a restart process that will refresh the device's performance.

 

Let me know if further assistance is needed and if you have any additional questions.

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