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Replacement Versa won't turn on or take a charge

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‎09-16-2019 14:23 - last edited on ‎09-17-2019 04:58 by Fitbit Moderator

‎09-16-2019 14:23 - last edited on ‎09-17-2019 04:58 by Fitbit Moderator

My versa gave out on me last month. Got super hot when charging then wouldn’t turn on. Fitbit sent me a replacement but now this replacement won’t even turn on. They sent me a new charger and everything. I’ve been charging it for a few hours now and still nothing. Nothing indicating it’s charging nor is it turning on.

 

 

Moderator edit: updated subject for clarity

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‎09-17-2019 04:57

‎09-17-2019 04:57

@Aliciatanguma welcome to our Fitbit Community! I'm happy to assist you with your replacement Fitbit Versa since it won't turn on even though you have charged it with a new charging cable.

 

Please restart your Versa as described in this help article. After this, clean the contacts of the charger and watch with a cotton swab. Finally, charge the Versa for 2-3 hours and see if the issue persists.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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