Replacment Versa came locked

[HennaCanadian]

I just received replacement Versa and it seems it was not correctly factory reset before it was sent to me. Clearly it is someone else's used peace which fitbit did not bother properly formatting.

It came with "Data not cleared sync and try again".

I did everything, including factory reset, repairing and connecting with a several different phones, etc. Later it gets stuck on updating tracker app. Never connects using wifi to Internet even though wifi itself is working fine.

What a piece of c**p is this device is. Had nothing but trouble since bought it. Seen nothing but tons and tons of people complaining about fitbit and its devices. So sad spent hard earned money on this s**t and now it is just out of warranty.

[LiliyaFitbit]

Hi @HennaCanadian, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the difficulty with your replacement Fitbit Versa. I am sorry to hear you are going through this situation. Thank you for your troubleshooting efforts. I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences. Upon checking with our support team, I was told that you have already contacted them and that they were able to help you. I really appreciate your efforts and your time. 

I'll be around if you need further assistance.