Requested refund- VErsa 3

[MNabih]

Fitbit received the returned device in September, they are yet to issue my refund. 
They stopped replying to my emails and blocked me on chat. 
I need my money back!

Moderator edit:  updated subject for clarity

[JuanFitbit]

@MNabih , Nice to see you here. Thank you for your message. 

I apologize for experience you are having. 

Please be assured that we do not block anyone, who requests a refund. I verified with Support and was informed that it seems that the connection was lost during your chats. I was also informed that our team sent you an email to continue with your process. Please verify your inbox, spam/junk folders as some email services automatically redirects them there. 

See you around. 

[MNabih]

Hello Juan,
I get an error page every time I try to chat, I'm not sure why.
I indeed received an Email yesterday but when I replied to it, it says that the case was closed?🤔

[JuanFitbit]

@MNabih , Thank you for the confirmation, that you received the email. 

Our team informed me that your reply was received and your case is being look into. 

I ask you for a little patience until our team reviews your case. 

You'll be getting another mail very soon. 

See you around. 

[MNabih]

well it's getting frustrating Juan, The team sends me an email I reply to them, they never reply back.
I then go to chat, re-escalate the case, and repeat the same scenario.
So I'm not really getting anywhere..

[JuanFitbit]

@MNabih , Thank you for keeping me updated. I've checked with our team and they are reviewing your case. 

I updated your case so that our team is informed about your communication here. 

I appreciate your cooperation and ask you for a bit patience until you receive a reply. If you don't hear anything in a few days please let me know so that I can check again

See you around.