Resets during Exercise since latest firmware update

[jakers331]

Ever since the latest update to the firmware, my Versa keeps resetting during the middle of my workouts.  Extremely frustrating - is anyone else having this issue?  Is there a solution that I've missed?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @jakers331.  

I appreciate your participation in the Forums and sharing that your Fitbit Versa keeps resetting during your workouts after the latest update. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

I'll be around if you need further assistance. 

[carll]

Can I ask what the fix was as I am getting the same issue.

I set the fitbit to manually log my cross trainer exercising, about a minute or 2 in the fitbit resets

Carl.

[Feng]

Yes i am experiencing the same problem on my versa after the latest firmware update.

It randomly restart the watch showing the fitbit logo. Sometimes the watch is unable to read my heart rate in the middle of a workout too.

No such problem when using the previous firmware.

[jakers331]

@carll and @Feng - I was able to resolve it myself, but it did not come from my discussion with the support team.  All they said was that they were aware of the issue and working on it.

What worked for me is to simply reset the Versa Fitbit.  The simple process of holding the left button at the same time as the lower right button until it reboots (and you see the screen go blank and then the Fitbit logo appear).  Once I did that 2 days ago, I have trained twice since then with no resetting during the sessions at all.  Give it a shot - I have had no problems since then.

[LiliyaFitbit]

Hi @carll @Feng @jakers331, it's nice to see you again in our Community Forums. 

@carll @Feng I appreciate your participation in the Forums and sharing that you're experiencing the same issue with your devices. Thank you for your efforts to resolve this and for providing the additional details. Have you tried to reset the watch as suggested by @jakers331? 

@jakers331 thank you for your reply. I am glad to hear you were able to resolve the issue by doing a reset. I appreciate your efforts to help other users and sharing your solution.  

If you have any questions, feel free to let me know.

[jakers331]

Scratch my earlier answer.  It failed again, resetting itself during a run just this afternoon. 

This is still a problem, and unfortunately the technician I spoke to on chat indicated that there is no way to switch back to the prior version of firmware.  I really hope the update with the fix is coming soon, and that in the future, they do a better job of testing these firmware updates before rolling them out.

[carll]

Hi

I have tried a factory reset followed by the normal watch reset (holding the left button at the same time as the lower right button until it reboots (and you see the screen go blank and then the Fitbit logo appear). ) to no avail, the watch still crashes 2 minutes into a manual setting of an exercise (elliptical/cross trainer)

Regards

Carl.

[SunriseRun427]

"This is still a problem, and unfortunately the technician I spoke to on chat indicated that there is no way to switch back to the prior version of firmware."

I used a Windows laptop to restore my Versa and the previous firmware version was installed.

[jakers331]

I have a windows laptop, too.  How did you move yours back to the prior version of the firmware?

[SunriseRun427]

I did a factory reset on the watch itself, and then deleted and set up the watch as a new device in the Windows 10 app. The whole process took a little over an hour to complete.

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community. 

I appreciate the time that each of you took to share your experience and feedback. Thank you for the efforts to resolve this, sharing the solutions and tips to help other users. Our team is aware of this issue and is working to identify a resolution as quickly as possible. Thank you for your patience and understanding. 

If you would like to manually log your exercise, please follow these steps: How do I manually log exercises in the Fitbit app?

Let me know if you have any questions. 

[Redliana]

Has a resolution to this issue been identified?  My Fitbit Versa continually resets during tracked workouts; this started approximately 3 weeks ago and has worsened over the weeks.  In addition, the screen freezes on a regular basis.  I have reset the Fitbit at least a dozen times to no avail.

[carll]

I have now given up with my Versa.  The constant resets during exercise, the ongoing problems syncing to many different Android mobiles (though my wife and her iphone are fine) I am afraid but I have invested in a Samsung Galaxy watch and have not looked back.  Not a single issue syncing or resetting.  To those that remain with Fitbit I wish you well to a speedy resolution to this issue.