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Returned Versa 3 to the warehouse and haven't gotten any news about it

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‎01-18-2024 08:52 - last edited on ‎01-18-2024 09:31 by Fitbit Moderator

‎01-18-2024 08:52 - last edited on ‎01-18-2024 09:31 by Fitbit Moderator

I sent my watch back to the warehouse in Netherlands as instructed by the advisors on the community which was 6 weeks ago. I had a email back of proof of receipt of the watch by the warehouse but I haven't heard anything for the last 4 weeks what should I do now.

 

Moderator Edit: Clarified subject.

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‎01-18-2024 09:30

‎01-18-2024 09:30

Welcome to the Fitbit Community, @Darrenbooton. I'm sorry to hear that you haven't gotten any news about your watch. 

I checked your case and you must contact our Support Team again in orer to receive assistance. Please use as reference your original case number. 

We look forward to get you back on track. 

Andrea | Community Moderator, Fitbitp>

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