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Returned Versa Lite and haven't received email response

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‎01-12-2024 16:48 - last edited on ‎01-17-2024 14:38 by Fitbit Moderator

‎01-12-2024 16:48 - last edited on ‎01-17-2024 14:38 by Fitbit Moderator

Item was returned to Fitbit via their provided returned label thru DHL with confirmation of receipt. Fitbit said it takes abt 5-10 business days to respond to my email.  It is now passed 10 days ( dropped on 26/12/2023) and still no respond. Have enquired, but Fitbit says item did deliver, but need warehouse to confirmed receipt. Is Fitbit now so inefficient that a confirmation need to take more than 10 business days?  I wonder..

 

Moderator Edit: Clarified subject.

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‎01-17-2024 07:58

‎01-17-2024 07:58

Hello there @SiSuaEng, welcome to the Fitbit Community. 

Thanks for taking the time to share all your concerns with us here in the community. 

I notice that you and our support team have already resolved this. Please continue having open communication with them so that this can be resolved as quickly as possible.

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