Ridiculous

[Bradorski]

Ordered a Versa3 to replace my Versa2. It arrived at the start of November last year. It was replaced with a “refurbished” used unit. It didn’t work. I had to return it and wait for a replacement to be sent until they received the one that didn’t work. They sent another “refurbished” used Versa3 on December 9. It arrived after I left on December 20 for a trip to care for my  sister with cancer. The Versa3 in my mailbox, in the freezing cold for 4 weeks. So when I returned home, the Versa3 was dead and cold. I let it warm this past week. Today, I learnt a lot. The trial Premium subscription was apparently only for 90 days, even though when i purchased, it was suppose to be a promotion with one year free. Learnt that today, our credit card has been charged for a month of Premium, even though I never authorized. The original order date was used for the 90 day trial that was to have been one year!

i have recommended Fitbit products to family and friends. We have three in our family alone. 
Based on my experience of buying a new Versa3 and having to settle for a “used” one at full price, I am disgusted. I bought new, it should have been replaced with new, not refurbished!

the Premium membership shouldn’t have started until I actually had a Versa3 that works!

I should not be charged for a premium membership after 3 months for a membership that was to have been one year and was applied to a defective Versa3

[Rich_Laue · Accepted solution]

I would contact fitbit, 

Reading the warranty I see fitbit reserves the right to replace with a remanufactured part. By law the box should be clearly markeas such. 

Unless things recently changed, it comes with a 6 month trial. 

[In2]

My Versa3 had problems connecting with my Iphone, then the Versa 3 has just died on me.  Now my phone tells me make sure the Versa3 is on and near.  Don't know what to do at this time.  I have not had this Versa3 for a long period of time maybe 4 months????

[Guy_]

Hi @In2 - Quite possibly the battery needs charging if the watch does not respond.

It may need cleaning or there could be a fault with the charge cable - see the instructions and tips in  How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

If the watch is on, it could be a syncing problem - see Why won't my Fitbit device sync? 

If neither resolves the problem, probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

If it is still under warranty, 1 or 2 years depending on country law, and found faulty it may be better to take it to the shop for a new replacement, rather than accepting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues that may occur.