Rigid and poor customer service. Poor quality smart watches

[LAZER2]

I have had three Versa 2 Fitbit smartwatches. The first one died one month after the warranty ran out. I risked buying another one. With this one I bought an extended warranty. Guess what? Number two started having problems six months after the Fitbit warranty ran out, however the extend warranty through Fitbit was outsourced. They were able to replace the Versa 2. Fitbit tells me this warranty is not the same as theirs, which means it isn't as good. Since I have had problems with three smart watches, I kindly asked them if they would upgrade me to a Versa 4 with me paying the difference. They offered me a 50% discount on the Versa 4 which would cost more than me paying the difference. I don't think this was a unreasonable concession considering I have been the owner of three of their watches. You may ask why don't I quit while I am ahead with a free third watch. You are probably right, but for me it is the principle of the issue. Great customer service is going out of the way (or company manual) to please a repeat customer. I will keep this watch and hope it doesn't die within the next two or hopefully three years. When it does then I believe it would be worth the cost to invest in an Apple watch. I hope you have had a better experience with this company than I have  had. 

[Guy_]

Hi @LAZER2 - if you are happy with the way the Versa 2 is working, research which features you will lose by switching to a Versa 4 and as you say this could be costly. If they are still made a Versa 2 at the current off price is still a good and reliable deal if yours fails.

Again, if things are working fine don't make any changes, firmware or App, and don't get the watch wet, then it should last you well.