Samsung A13 not working with versa 2 mobile tracking

[Lasngna]

I recently got a new A13 but my mobile trucking app in my versa 2 is saying fitbit mobile tracker cannot accurately use your phones pedometer without a foreground notification. 

It worked on my previous Samsungs so don't know what happened. 

Thanks in advance.

R

[Guy_]

Hi @Lasngna - there can be hidden issues when changing phones, for starters you may have a different Fitbit App version, different phone default settings and not the same App settings as you had previously.

As you have a Versa 2 you don't need MobileTrack.

Click profile photo in the Fitbit App and select MobileTrack and remove with the dustbin.

[Lasngna]

Excellent thank you. Maybe on the next fitbit update!