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Saying no trans...

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I've had my versa for not even a week and when ever I tap on anything it says either "no trans" or just a bunch of letters and numbers. I'm not sure how to fix this or what's wrong 

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I found another post where this happened. It's with the ionic but the ionic and versa use the same OS.

 

https://community.fitbit.com/t5/Ionic/Ionic-Exercise-app-message-quot-no-trans0-5no-trans-quot/m-p/3...

 

It suggests a solution but if this doesn't work for you then it sounds like customer support are able to help ( contact.fitbit.com )

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