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Saying unable to connect ?

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‎11-25-2019 13:00

‎11-25-2019 13:00

Hi I have just got a versa 2 watch, I already have a Fitbit account for another Fitbit so when I have went on to set up another devise on the app it is saying found device but then just saying connecting to devise at the bottom and not going any further does anyone no the problem? 

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3 REPLIES 3

‎11-25-2019 13:26

‎11-25-2019 13:26

What kind of phone do you have and what other Fitbit is still on your Account?

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‎11-29-2019 02:42

In response to SunsetRunner

‎11-29-2019 02:42

Its a I phone 6 and Fitbit inspire

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‎11-29-2019 05:14

In response to Bec19

‎11-29-2019 05:14

Your Apple phone is the problem since a recent phone update but Fitbit is aware of the problem and is actively pursuing a solution.

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