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Says I need to update to download Spotify

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‎02-01-2020 15:01 - last edited on ‎02-11-2020 17:21 by Fitbit Moderator

‎02-01-2020 15:01 - last edited on ‎02-11-2020 17:21 by Fitbit Moderator

I want to download the spotify app on my fitbit versa but it says I need to make sure my fitbit app and fitbit device both have the latest update and I checked and they both do, so I am not sure what else I need to do, help?

 

Moderator edit: updated subject for clarity

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‎02-11-2020 17:21

‎02-11-2020 17:21

Welcome to the Fitbit Community @lydiahope.

 

I'm sorry to hear that you are having difficulties to download the Spotify app. Thank you for updating your Fitbit Versa firmware and the Fitbit app before contacting us.

 

In addition to what you mentioned, there are some other requirements you need to note. For more information, please visit this article.

 

In addition, please check out these troubleshooting steps to resolve issues with music control.

 

Whether you continue to have the same problem after meeting all the requirements, please perform a restart to your watch by following these steps.

 

If you have any question, please don't hesitate to contact us back at any time.

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