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Screen Wake isn't working on my Versa 2

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‎05-30-2022 08:18 - last edited on ‎05-30-2022 10:56 by Fitbit Moderator

‎05-30-2022 08:18 - last edited on ‎05-30-2022 10:56 by Fitbit Moderator

The time doesn't show on my watch unless I push the button, I thought it was suppose to come on when I turned my wrist?

 

Moderator Edit: Clarified subject

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‎05-30-2022 10:58 - edited ‎11-15-2023 06:17

In response to LZeeW

‎05-30-2022 10:58 - edited ‎11-15-2023 06:17

Hi there, @Annjanet29. Welcome to the Community Forums. 

As @LZeeW mentioned, please go to your quick settings and check that screen wake hasn't accidentally been turned off. Swipe down from the top of your screen. After your notifications appear, swipe down again to open the control center. Change whether the screen turns on when you turn your wrist.

If this settings is set correctly, please try restarting your Versa 2 by following these steps: How do I restart my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-30-2022 10:20

‎05-30-2022 10:20

Hello @Annjanet29 and welcome to the Community.  The Screen Wake has an automatic and manual setting.  I wear a Versa 3 now, so here is a link to the Versa 2 manual.   Please see p 18-21 for the screen wake settings.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎05-30-2022 10:58 - edited ‎11-15-2023 06:17

In response to LZeeW

‎05-30-2022 10:58 - edited ‎11-15-2023 06:17

Hi there, @Annjanet29. Welcome to the Community Forums. 

As @LZeeW mentioned, please go to your quick settings and check that screen wake hasn't accidentally been turned off. Swipe down from the top of your screen. After your notifications appear, swipe down again to open the control center. Change whether the screen turns on when you turn your wrist.

If this settings is set correctly, please try restarting your Versa 2 by following these steps: How do I restart my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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