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Screen Wake isn't working on my Versa 3

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‎07-21-2022 21:00 - last edited on ‎12-18-2022 17:47 by Fitbit Moderator

‎07-21-2022 21:00 - last edited on ‎12-18-2022 17:47 by Fitbit Moderator

My watch face won’t stay lit

 

 

Moderator Edit: Clarified subject

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‎07-22-2022 04:29 - edited ‎08-15-2023 06:45

In response to Guy_

‎07-22-2022 04:29 - edited ‎08-15-2023 06:45

Hi there, @Rdaun00. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

In addition to @Guy_'s recommendations, please go to your quick settings and check that screen wake hasn't accidentally been turned off. Swipe right from the clock face on your watch to access the quick settings. Change whether the screen turns on when you turn your wrist.

If this settings is set correctly, please try restarting your Versa 3 by following these steps: How do I restart my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-22-2022 02:05 - last edited on ‎07-10-2024 18:17 by Fitbit Moderator

‎07-22-2022 02:05 - last edited on ‎07-10-2024 18:17 by Fitbit Moderator

Hi @Rdaun00 - the best thing to check is swipe the watch face to the right to get to Quick Settings and make sure that Sleep and Do not disturb icons are off and wrist wake icon is on.

If you want the display on all the time you can use the Always On icon but that uses more battery.

Note: that sleep disables the automatic wake and you will have to double tap the screen or push the button

Author | ch, passion for improvement.

Best Answer

‎07-22-2022 04:29 - edited ‎08-15-2023 06:45

In response to Guy_

‎07-22-2022 04:29 - edited ‎08-15-2023 06:45

Hi there, @Rdaun00. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

In addition to @Guy_'s recommendations, please go to your quick settings and check that screen wake hasn't accidentally been turned off. Swipe right from the clock face on your watch to access the quick settings. Change whether the screen turns on when you turn your wrist.

If this settings is set correctly, please try restarting your Versa 3 by following these steps: How do I restart my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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