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Screen appears to be frozen Versa 2

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‎09-29-2021 04:28 - last edited on ‎09-29-2021 06:21 by Moderator Alum

‎09-29-2021 04:28 - last edited on ‎09-29-2021 06:21 by Moderator Alum

Hi, 

my Versa 2 is only 6 weeks old. It is fully charged and recently updated but the screen now appears to flicker through various actions without me touching it. The time is now incorrect when the clock face appears for a couple of seconds then either completely blacks out out the Fitbit logo appears. Either way, I am unable to use. 
can anyone help with some actual working tips? I’ve tried the process recommended on another post ( it appears that user is experiencing the same thing) and there is no improvement. 

thanks in advance

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‎09-29-2021 06:21 - last edited on ‎02-28-2025 13:29 by Fitbit Moderator

‎09-29-2021 06:21 - last edited on ‎02-28-2025 13:29 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @ajcisfine.

Thank you for sharing that you've been experiencing this inconvenience with your Versa 2 watch. 

Before considering other options, make sure that you've tried the restart procedure as described in this article. 

If you continue to have the same problem after the restart, I recommend that you get in touch with the Customer Support team for further assistance with this.  The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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