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Screen came off from the watch.

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‎05-27-2019 20:08 - last edited on ‎05-28-2019 08:38 by Moderator Alum

‎05-27-2019 20:08 - last edited on ‎05-28-2019 08:38 by Moderator Alum

I bought my versa during 2018 black Friday sales.  The face/screen came off after wearing it for less than 6 months. I am so disappointed. I will not recommend it to anyone.

Are you able to replace the screen or watch since it is still under the 1 year warranty.

 

Moderator Edit: Clarified Subject.

 

 

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‎05-28-2019 00:52

‎05-28-2019 00:52

A replacement fitbit should be possible as long as you got it from an authorised retailer. The first step in a claim is to contact customer support via: contact.fitbit.com

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‎05-28-2019 08:47

In response to SteveH

‎05-28-2019 08:47

Hello @Koko12 thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @SteveH, thanks for all your help. 

 

@Koko12 I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎06-04-2019 05:55

‎06-04-2019 05:55

Update:somone from fitbit contacted me and they will be sending me a free replacement Versa.

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