Screen fading, Apps disappeared, touch screen not working

[Kezmez]

My Versa keeps playing up in many ways. It’s Practically just a watch that shows the time. Swiping on the screen is temperamental, sometimes works sometimes doesn’t. My apps aren’t on my watch and I’ve tried restarting the watch, deleting the app and reinstalling, I’ve also removed the device and the-added it but still hasn’t fixed it.  picking a different watch face also didn’t fix it (another suggestion I saw) Not luck! Battery drains within 1-2 days. Screen also fades in and out. Clicking on the bottom right button briefly shows the exercise icon, but then it disappears and reverts back to clock face. App has been updated. Still nothing. This is ridiculous given the money paid for this watch. Could it possible just be faulty?

Moderator edit: format

[Marrrmaduke]

@Kezmez Have you tried factory reset (restoring versa to factory defaults)? Before factory reset, make sure you have deleted versa from your Fitbit mobile app and from your phone's Bluetooth settings. To perform factory reset, open settings app on you Versa and scroll down to About. Tap it and choose factory reset. This will wipe all data from your tracker so it would be good if you could sync it first. After factory reset you will need to set up your versa again by adding a new device in your Fitbit mobile app.

If you cannot access Settings app on your versa, perform factory reset using 3 buttons:

1. Press and hold all 3 buttons
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

[JuanJoFitbit]

@Kezmez Welcome to our Fitbit Community! I'm sorry to hear that your Versa's display has not worked properly, even though you have restarted and re-installed it. The workaround that shared my friend @Marrrmaduke is perfect for this type of issues. Let us know if it worked and we'll be happy to assist you accordingly.

Looking forward to your response! 

[Kezmez]

@Marrrmaduke & @JuanJoFitbit thank you for your responses. I have had a couple of goes at factory reset with the side buttons as I’m unable to access settings. I think I’m having trouble with the timing as it just keeps rebooting rather then doing a reset. I have been a little consumed with a few other things so haven’t attempted again yet. But I’ll keep trying. Cheers 🙂

[Marrrmaduke]

@Kezmez yes. It's quite difficult. A few weeks ago I had a poster who spent 10 hours (!) trying it until it finally worked! 😑 Good luck! Please report back because if there's no progress, it will have to get escalated.

[JuanJoFitbit]

@Kezmez Thank you so much for taking the time to try the factory reset! Please don't hesitate to let @Marrrmaduke and me know how it goes and we'll be happy to assist you.

[Marrrmaduke]

@Kezmez try holding 3 buttons extremely long. I forgot the username of the poster so I cannot credit him properly, but he mentioned he had to keep pressing them for 3 min. 😶 I agree it's tricky.

As always, thank you for checking on us, @JuanJoFitbit!😊

[Marrrmaduke]

@Kezmez Happy Holidays! Did you manage to get your tracker on track? 😄

[Kezmez]

@Marrrmaduke This is a very late reply. Thanks for the follow up.  I ended up packing the watch away in its box and the frustration was HUGE trying to nail the timing in the factory reset with buttons. 

I pulled it out today and attempted to do the factory reset again, but it doesn’t matter how long I hold the left and top right  button for after I’ve released the bottoms right button.... nothing happens after that. I’m at my wits end and feel the watch should be replaced. I only over a few months out of it before this issue occurred. It’s really disappointing.   

[CMWfbt]

Experiencing same problem on Versa 2, specifically with the Starbucks app. Is there a better work around then a factory reset?!?